Holland America did a great job taking care of our canceled Volendam cruise (for the most part). We never received the email that contained the instructions on selecting an alternative cruise. After calling several times and sending a couple of emails to Holland America, I read on the Boards about someone calling the general reservation number (vs. the casino number), and this woman took care of it. We received the email within the hour! I was then able to select the alternative cruise we wanted (which is sailing out of Amsterdam on the same day our previous cruise was sailing out of Rotterdam), and our FlightEase flights (perfect flights for this trip) were moved over to our new booking. We were booked in the same category (Vista Suite) and given $400 in OBC. Our casino offer was honored. Yay!!