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YWW

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About YWW

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    IL

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  1. Since Crystal's parent company, Genting Hong Kong has just suspended all payments to its creditors effective immediately, does it mean Crystal won't be refunding any money owed to the passengers due to canceled cruises?
  2. Crystal issued full refund on August 15, 2020. The dispute I filed with the credit card company on Aug 11 was the magic bullet and did the trick otherwise there's no telling when Crystal will get around refunding our money. Crystal, if you are reading this ... get your damn act together and refund your customers NOW. We've sailed with Crystal 9 times and there's no way in hell we'll sail with them again with this experience.
  3. Cancelled August 2020 cruise on March 21, 2020 Called Crystal multiple times about the refund. Same answer each time ..."refund is coming soon". Filed dispute with credit card company on August 6, 2020. Received conditional credit of full amount from credit card company on August 11, 2020.
  4. Paulchile, many thanks for you suggestion to file a dispute with the credit card company. I filed a dispute with my credit card company last Thursday by email due to the age of the charge since all charges older than 6 months must be filed in writing by email or letter per my credit card company dispute policy. A conditional credit will appear in my credit card account in couple of days but Crystal has up to 45 days to respond to this dispute. Hopefully that'll prompt Crystal to respond. As mentioned before, we've been extremely unhappy with Crystal's handling of the refund. It's very doubtful we'll ever sail with Crystal again with this terrible experience.
  5. Just noticed a typo. Not 210 days but number should be 135+ days. I thought about filing a dispute with the credit card company but I booked it thru my travel agent so will the dispute end up with my travel agent instead of Crystal?
  6. We cancelled our August 2020 Crystal Symphony cruise on March 21, 2020, a few days before our final payment was due. It's been over 210 days (today is Aug 3) and still no refund for our deposit. Crystal customer service did say they had just finished processing refunds for people who had cancelled on March 19 and they said it should be "soon" for us. However, we are not going to hold our breath because we had called Crystal on June 15 about the refund and we were told they had just finished processing refunds for people who had cancelled on March 15. It took them a month and a half to move from March 15 to March 19 so my guess is it'll take them likely another 1.5 to 2 months to process our March 21 refund if they have any cash left. What a joke! There's simply no way in hell we'll sail with Crystal again with this experience.
  7. Don't hold your breath waiting for the refund to come anytime soon. We canceled in early March on Symphony's August sailing. It's already been 3 months and nothing. Tried calling their toll free number to hopefully talk to a live person but it was either disconnected or out of service. Sent them 3 emails and all unanswered. However, they have no problem sending out almost daily promos on future cruises enticing you to book. In light of this experience, we doubt very much we'll sail with Crystal again in the future. FYI, we also cancelled a 21-day Mediterranean cruise sailing in June with Viking ocean in early March and we received the full refund in less than 14 days. We won't hesitate to book with Viking on future cruises but not with Crystal.
  8. We canceled an August 2020 cruise on Symphony in early March. As of today middle of June we have yet to receive our refund but they have no problem accepting future cruise bookings thru the numerous promotional emails they send out almost daily. Yes, I totally agree Crystal needs to resolve ALL refunds before they start accepting future cruise bookings. I attempted to call their toll free number several times hoping to talk to a live person but apparent their number has been either disconnected or no longer in service which is not a good sign. We also canceled a June 21-day Mediterranean ocean cruise on Viking in March and we received our full refund within 14 days. We will not hesitate to book future ocean or river cruises with Viking but we doubt very much we'll do business with Crystal in the future.
  9. Debbie, our ship board credit balance from March 19 disembarkation from Coral finally arrived this morning (June 15) by mail in the form of two checks ... one in my name and one in my spouse's name. Took 3 months to get our money back. We are still waiting on a full refund from Princess on a cancelled cruise for departure in late March which we hope will arrive soon. Hope you have received your Coral Princess ship board credit balance back.
  10. Many thanks for asking. We disembarked Coral on March 19th (before Argentina President changed his mind) and flew to JFK (we were originally scheduled to fly to LAX then SFO on AA but AA canceled all international flights out of South America) and arrived safe and sound but very tired. JFK was a mess and despite NYC being an epicenter of coronavirus, there was not one health check station anywhere. The Customs agents were all over the place especially right by the exit and none were wearing masks nor any PPE. They were searching almost everyone top to bottom. JFK should've devoted many of these personnel to monitor incoming passengers' health instead. Anyhow, we self quarantined at home for 2 weeks before venturing out to get grocery and naturally we couldn't find any toilet paper!
  11. I posted this same message on another topic "Currently on Coral Princess" ... Since we have a credit balance of about $1,500 as of March 19, the day we disembarked Coral Princess due to canceled excursions and the credit has not shown up in our registered credit card, we called Princess today. They said all refunds including credit balance on completed cruises, canceled cruises, future cruise credits ... are taking 60+ days to process so the earliest we'll see the refund is mid May. Princess rep said the refunds are being processed in batches. In the past, credit balance was refunded to our credit card almost immediately after we disembarked but then this is not normal times. Give them a few weeks. If you don't see a refund in your registered credit card by mid or late May, give them a call to follow up.
  12. Since we have a credit balance of about $1,500 as of March 19, the day we disembarked due to canceled excursions and the credit has not shown up in our registered credit card, we called Princess today. They said all refunds including future cruise credits are taking 60+ days to process so the earliest we'll see the refund is mid May. Princess rep said the refunds are being processed in batches. In the past, credit balance was refunded to our credit card almost immediately after we disembarked but then this is not normal times. Give them a few weeks. If you don't see a refund in your registered credit card by mid or late May, give them a call to follow up.
  13. There are still many of us without confirmed flights from Princess EZAir. I called Princess EZAir earlier. They are saying most passengers without confirmed flights actually have flights reserved for them departing out of Buenos Aires on March 20, not 19th because ship's official disembarking time in Buenos Aires is 6pm March 19 per EZAir whereas the ship's captain is telling us ship should dock by 1am, ready to disembark shortly after. Since EZAir goes by the previous official time of 6pm on the 19th, they can't release reservations or rebook flights until the Captain sends out a revised arrival time to indicate earlier arrival time. So we have a huge mess here with hundreds of passengers in limbo. Some of us may have to end up spending an extra night on the ship or in a hotel. The reception area this evening is jammed with passengers, not a pretty scene.
  14. I don't believe anyone without a confirmed plane ticket can leave the ship. Besides ship will pick up all checked luggage tonight before dinner. Without the proper color luggage tags, ship won't know what departure time to assign us. There's a special meeting at 4pm today at the Wheelhouse Bar for affected passengers for an update on the rebooking, we hope.
  15. Yes, we can only gather Princess EZAir department is totally overwhelmed by the thousands of rebooking on our ship as well as other Princess ships in similar situation. However, Princess EZAir should've known AA had dropped all international flights out of south America from AA's announcement almost a week ago. Good news is our ship is treating us very well.
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