We recently completed a 7 day Princess cruise out of Melbourne during which ports and related excursions were missed due to poor weather. We had prepaid for one such excursion. Due to the refund for that the final stateroom balance was hundreds of dollars in credit on disembarkation. We expected the amount to be credited to the credit card we used to pay for the excursion but weeks after no sign 😞 Phone calls to Princess about this have been difficult in that they are answered by a call centre abroad mostly by people with poor English. The best result so far has been a promise to look into it accompanied by a case number. We feel that this is a poor reflection on Princess but can't get any response to direct questioning as to why the funds can't simply be repaid without delay. To be clear, none of the final balance was due to any on board credit, it's money we paid for an excursion in advance of departure. Has anyone any thoughts about how Princess might be asked to look at this more quickly?
