m4ha7m4

Lot's of discussion on booking direct vs. an agent. I would still use an agent if the discount was deep enough, for group travel (esp international), or for travel I'm not familiar with/don't have the time to research (to help avoid/fix mistakes). In this situation I over-estimated the discount ($210 was removing the Free-At-Sea drink and dinner discount which you CAN do when booking direct), underestimated NCL's support (available 24/7, almost no wait time via phone or chat), overestimated the Travel Agent's support (open Saturday, but only till 7pm and closed Sunday), and learned having an agent severely limits the help NCL can provide.

A representative from the travel agency called me and was able to provide me a full refund after talking to NCL on my behalf. Based on their explanation it seems this was a glitch with a new promotion and masked by the other billing issues other's have noted with NCL lately. I have also just re-booked a better cabin for the same cruise! All is well in the world... as long as I get my refund. Once I have some time (maybe on my cruise) I will write up some tips for anyone else in a similar situation. The main takeaway: If your reservation is not appearing in your NCL account and you get an error message when using the "Don't See Your Reservation?" tool on the "My Account" page, or your reservation has an "On Hold" status your reservation is at risk for automatically being cancelled... even if your booking is confirmed (mine was). Talk to NCL and check the status of your reservation. Thanks all for the tips

They are part of a large online group, so I am assuming they are and will look into it, thank you!

What I am trying to ask is what is the chance NCL will refund my money if my TA screwed up? NCL won't even talk to me because I used a TA. The charge on my Amex is from NCL, my TA did a "passthrough" payment I assume. This is going to make disputing the charge very difficult since we are in the 100% penalty phase. It is too risky to buy a new room myself at this point, even though a few similar rooms have popped up at a similar cost (just have to unselect the drink package from Free-At-Sea) I don't trust my TA at this point, either they made a rookie mistake (and could make another one) or they were willing to gamble my confirmed stateroom and find another today to honor the original invoice (seems insane for $90). I'm never dealing with a TA again for cruises. I thought a TA could save me some time and hassle of booking myself, and the lower cost was a bonus... none of that was true.

Hello all, On 1/26/23 I booked a last minute reservation for the 2/5/23 sailing of Norwegian Joy though a travel agent to join family that had already booked this cruise. This reservation has been auto-cancelled TWICE by NCL for insufficient payment. My agent's invoice and thus may payment was about $93 short of the balance due on NCL's booking confirmation document. Now it looks like there are no staterooms left for a party of 3 and I may not be able to get another room. Does anyone know if a full refund is possible in this situation (payment processed but reservation cancelled by NCL)? Is there anyone at NCL I can contact since my agent is not responding (closed today)? I don't trust the agent (same mistake twice respite reassuring me and declining my offer to pay the remaining balance) and I can't risk another cancellation (IF they can even get me another room) and would need to cancel flights soon. Of course, the agent is out of office until Monday, and NCL says cannot provide any information or assistance as I booked through an agent. Full story: On 1/26/23 My travel agent sent me an invoice and charged my credit card for an amount about $93 less than the rate expected by Norwegian (I only learned this after receiving my NCL booking confirmation late 1/28/23). On 1/28/23 I could not find my reservation on my NCL account to check in and my agent looked up my reservation then told me my account was attached to the reservation and I should contact NCL support (he did not mention the cancellation). NCL support informed me my reservation was cancelled on the night of 1/26/23 for insufficient payment, my stateroom was released and I should contact my agent immediately. My agent was able to get the reservation reinstated for another room (original room was released and already booked by someone else). I was able to view the reservation on my NCL account but it had an "On Hold, please complete payment" status and I could not check-in. NCL support again stated my account was at risk for auto-cancellation that evening due to insufficient payment and to talk to my agent. I told my agent I would like to pay any balance due to avoid any risk of cancellation, but he insisted it was not needed, this booking would not be cancelled again, that NCL support did not understand their discounts, to stop contacting NCL support and that my stateroom is confirmed. Well later that night my reservation disappeared from my NCL account again, NCL support confirmed my reservation was auto-cancelled for insufficient funds, my stateroom was released and unavailable, there are no available staterooms for a party of 3 (at that moment at least) and to contact my agent again. Of course, it is Sunday and my agent will not be available until tomorrow.