mrbucky

Same thing happened to us as OP.  Purchased a b2b2b from NCL.  Second leg itinerary changed to more sea days.  Original cabin was BB with FAS.  Double Lat points.  Decided to upgrade to SH suite on second leg.  Called independent travel agent to change reservation.  Agent had NCL rep on line and me on other line.  They verified that the upgrade to SH would include FAS and Lat point offer.  I had also purchased unlimited Wifi for two prior to the call.  This would also remain.  I said do it.  Received printed confirmation from NCL.  All is well.  Two days before heading to airport, checked to print off information.  Noticed that second leg was still SH, with no other add on.  Called independent travel agent and they called NCL.  They said I lost everything when I changed  categories.  My agent said that is not the case as we have verbal and printed confirmation.  NCL said that I will not have FAS and unlimited Wi-fi when I board unless I pay another $980 USD.  I did as was leaving for airport.  I am on board now and this seems to be a common complaint at the service desk.  But they are unwilling to do anything unless we pay for everything again.  They have no record of me paying the $239  times two for WI-fi.  Even though I hand them the paper that shows that payment.

Land first.  Does the cabin level, suite vs balcony, that you book, change the quality of hotel room or seat on the train, that you are assigned?  HAL Noordam.

17 hours ago, bluesea777 said:

Which ship, when and where?

 

 

We are on the Jade.  Several hundred folks were n the theater following instructions to disembark to get to the tour busses and private tours.  We were to continue on deck 6, through the casino, to the restaurant and then down the stairs to deck 4, to the gangplank.  The person in charge on the stage announced that we were to change directions and proceed directly down from 6 to 4 and then follow deck 4 corridor all the way back to the gangplank.  There was a problem with disembarkcation, and we were in the corridor for 15 minutes.  We were not moving, and then the announcement that there would be a crew fire drill.  They closed the water tight doors at each end of the hallway, and we were trapped there.  Some panic set in, and as we were released, many retreated to their cabins.  It felt as if we were an experiment to see our reactions to being in a large group and being trapped.  My wife wanted to turn around and go back but that was impossible as a couple hundred were stacked up behind us.

While in the corridor to get off to go ashore, the ship had a fire drill.  Guess where?  Several hundred passengers on deck 4 trying to get off, crew could not pass through, so they closed the water tight doors at each end of the hall and trapped us in.  Several panicked people, and a few that skipped going ashore as they were too upset.  Their excuse after was, we couldn’t go anywhere anyway because the person from NCL forgot to get the temp Visa cards for us.  Not totally true as the first ones through the line were allowed to leave the port.

On 3/25/2022 at 10:40 AM, wolft927 said:

I will say one of the reasons I try to get a Haven Suite is for this reason. Meet in the Haven Lounge at 7:30, concierge takes you down crew elevator and you are off the ship in 5 minutes. 

On a recent cruise we were in the Haven.  The entire Haven lounge was full of passengers.  We were led out in groups as the behind the scene elevator would only handle about twelve at a time.  After several trips, our turn came.  Unfortunately the announcement came that the next category was released.  As we got to the deck to disembark, there was a sea of people in front of us.  It would have been quicker to not utilize the Haven escort.

On 1/12/2022 at 8:08 AM, mrbucky said:

Received letter October 18, 2021.  States that "you will receive 25% monetary refund that will be issued within 30 business days from the sail date to the original form of payment."  Sail date was November 24, 2021.  Still no refund.  Today is Jan. 12, 2022.

And still waiting.  March 21 today.  They must hire enough staff to give people the run-around, that they could have refunded and saved money.

     They asked me to send them the letter that states "you will received a 25% refund" because they said they had no record of that.

NCL Bliss cabin # 17726 has a crew access door across the hall and a crew storage room to the side, sharing a wall.  Both doors are very active.  Noisy room.

43 minutes ago, kenzie said:

Well unfortunately the concierge will not get any tip if that is the response. Last cruise on Getaway with David, the tip for concierge was larger than the butlers as I thought this perk was the best and why I booked Haven for my next cruise. 

Agree. David was wonderful and recognized a need and resolved all situations.

If you all are done taking shots at me, let’s get back to facts.  This is in no way about the main showroom.  Theater.  Theatre.  Grand theater in the bow.  One may enter there and sit wherever you like.

     This about a contract that NCL said guaranteed VIP seating at all entertainment.  On the Getaway, last month, the concierge escorted a few of us down to the show rooms on deck 6 or 8 via a back elevator, and were allowed to be seated.  On the Bliss now, told to go stand in line.

     Well, that is the problem.   One of these rooms has a capacity of less than 100.  

Doors open at 6:30 for 7:00 pm show. One has to be in line at 5:00 pm. In order to get in.  We were even turned away a couple of times as the room was full, due to people saving seats.

   I could get into more detail, but for some of it would not help your understanding.

   I do not .”like” to stand in line as it quite painful for me to stand.  Walking is no fun either.  Many in the Haven are in the same situation.  I still have my legs, and feel fortunate as I know many who do not.

     I am not privileged.  I am a hard working blue collar worker.  I do not enjoy having a butler.  

    For those you that bolster your self esteem by belittling people, perhaps reading something other than cruise critic might be of use.

Was told by Eurofins that the bar code would be the same as it is my personal identification.  Contacted them our home between our cruises and confirmed.  Who knows.

I don’t like to stand in lines.  In the past  our concierge would take us down a back elevator and into a show. Non showroom.  The video and the papers delivered to the room say VIP seating at all on board entertainment.  Our concierge on the Bliss says, “not this year”.   She said we have to stand in line like everyone else.  I guess I will no longer book Haven as perks disappear.

We arrived at port of LA.  Bar codes from a previous cruise did no good as they did not know how to handle that.  The young lady took over 25 minutes typing in our information and had the supervisor assist twice.  We knew we were going to be in trouble when she asked what state we were from.  We said Iowa, and she kept putting in Ohio.  She had never heard of Iowa.  Supervisor had lame excuse why our bar codes were no good.  A look of shock when we said we had just gotten off of another NCL ship and then told us to expedite with the bar codes.

Received letter October 18, 2021.  States that "you will receive 25% monetary refund that will be issued within 30 business days from the sail date to the original form of payment."  Sail date was November 24, 2021.  Still no refund.  Today is Jan. 12, 2022.

My only complaint is how they handled disembarking.  We were in the last group of luggage tags and we took our time.  We arrived downstairs to a line that was SOOOOOO long and it wasn't moving.  We were all crammed together with no ventilation and expected to stand in that line for over an hour!!  It was the only time I felt unsafe because social distancing was IMPOSSIBLE. Since the next cruise was cancelled they should have had us wait in our cabins and only called for us after each group had cleared.  To me it felt like NCL was saying "You're getting off the ship. If you catch Covid now it won't be our problem.

We left the Getaway December 22.  Same thing with the line to disembark.  Apparently the voice dismissing groups is no where near the line itself and essentially lets everyone off at once.  Total chaos.  Stood in line for over an hour and we were the last group, so had waited in order to not have to deal with lines.  Once outside the building, the line was still there as there were no buses for the shuttle to the airport.  New passengers walked through exiting ones.  I wish someone from NCL would travel on another line and see how it is done.

Started out as a type of Blue Man Group.  Ended fantastic.  Worth going, but don’t get your hopes up on the meal.

But they did allow disembark on the 21st.  After the entire ship went through U.S. Customs.  They encouraged it as they said the wait to reboard could be 4  hours.  Major fiasco.

Have had several cruises recently cancelled.  Received the letter saying would receive a 10% credit n future cruises.  Started booking new cruises and was told the 10% was per person, so need need two for one booking.  OK.  Continued to book another cruise, and agent said that no more credits are available.  I said that I have had several cancelled and that I should have a credit for each cruise.  Was told because I had one in my account,  when the computer saw that I already had one in my account a few minutes later, that I was not eligible for any others.  I said that is penalizing loyal customers.  My PCC said "above my paygrade."

Don't head north to Peru.  The Peruvian government just shutdown Peru last night. No flights in or out of the country, no internal travel, no restaurants, no, no ,no!  Peru closed schools, work etc. and explained the strategy was to try and prevent another Italy, but Peruvians interpreted it to be a vacation and started partying, traveling, beach etc.-exactly what the government told them NOT to do!

agree with akmarshall

Don't bother calling NCL for a while.  47.5 minute call, several different agents, and they said the best answer they have right now, is they don't know why that happened.

Me either!  This was the first leg of a b2b.  Now if NCL wants to put me up in a hotel for a month in Rome.......

If you get the ultimate drink package and utilize it well,  you won't remember much so it will seem new.

If on medicare and have supplements,  what do you do if you are on a cruise for any great length of time?  Besides don't get sick.  Insurance wise.

I recently returned from a HAL cruise. I told my then 85 year old parents that they would have enjoyed it. They should go because there were many people their age, and that those people had brought THEIR parents.

Me too. Different ones than ordered. Travel agent assures me that they will be right at sailing.