itsnowjoke

I need to follow-up here. A month ago I had written how I was a bit chagrined because RCCL would let me change my cruise date to a different ship a week earlier to cruise with friends. I was upset that I was promised a phone call, and my written request hadn't been responded to. In giving credit where credit is due, RCCL came through with flying colors! - It did take them three weeks though, lol. And they were extremely generous to give me an upgrade to a suite many classes above what I had paid for, so I am ecstatic! There were many naysayers to my original post who had dissed me for claiming I'm a Diamond status member. The RCCL rep that I talked to said that my continued loyalty and status -and the fact that our group had booked so many cabins- had made all of the difference in the world in making the decision easy for them. My recent island trip using a major hotel chain was also greatly elevated due to my status, I seriously don't know why some folks have a problem with it. The status is an earned benefit. Thank you RCCL, I'm looking forward to the cruise!

Let's do it! Or in the Schooner Lounge!😁

I used to be a craps dealer in Reno a long, long time ago, I wonder if they'd let me volunteer to step in and deal?😁 Great game!

Or course! I'm razzing him because of comments he made on another thread. He thought that I was pulling a "superiority card" based on my status, when in fact he's the one with the superiority problem. Really, he needs to get a life and mind hiz own biz. Fo shiz.

It sounds like someone isn't a Diamond. Keep trying!

I will still go to the Diamond lounge. It keeps me away from the riff-raff.

I will definitely use them again. I've been using them for decades, they take great care of me. When I told them that I wanted to change, they called RCCL, and I didn't like the answer. I asked if there was another angle on this, they told me that since they didn't have any luck, to call RCCL directly. Which I did. The person at RCCL had no access to financial info whatsoever and told me she wan't empowered to change the res, and assured me that a manager would be in touch with me. I also filled out the online form, because why not? No one ever got back to me, and at this point it's not that big of a deal. I sure did get some people on here chasin' their tails though, didn't I? The whole fiasco was almost worth it based on the entertainment value of that alone.😆 This is a one-off thing, they do a great job booking me. Someone else recently stated on this thread that they NEVER see RCCL's invoice, their travel agent doesn't provide it. At this point I'll just go with the flow, register online and suffer through the cruise.😁

Thank you. That number is lo longer listed, even on the C&A page. I will call them tomorrow and yell and scream that I'm an entitled Diamond and they'd better do what I say!!!🤪😆

I'm still wondering where this elusive Royal invoice is, lol.

Thank you. That table is actually not on any of my paperwork. It's not on my invoice, either. If the table is correct, I'd be getting a $600 penalty not $1000. I wonder who is giving who the runaround? The travel agent me? Royal to the travel agent? I sincerely, honestly don't care any more. Although I probably would have swallowed the $600, if that's what it actually is....

Wow, this has been an interesting experience. I simply stated that I'm chagrined that Royal can't simply slide a date, or get back to me like they said they would. I also stated that I'm a pretty good client of theirs, maybe that would help? Apparently not. It doesn't hurt to ask. The fact that many of you -with thousands of posts on CC- want to pile on top of my slight irritation says volumes more about you than it does about me. Is that why you have thousands of posts, because you just love to get online every day and tell people they are wrong? Pathetic! Having the positive attitude that I do, I still love Royal, will have a blast on the two cruises I booked and do feel a little let-down. However, yes, that's on me. Oh well. It's not the end of the world.

OK, I'll buy that. But we are 75 days out. Check-in is unavailable. If you are saying that I see the contract 30 days out, I'm 45 days away from getting the info. Interesting.

Lol. Tough crowd. Yes, in many respects the world DOES in fact revolve around me. Like someone pointed out above, there are levels of customer service that are exceptional that the general public is not aware of. I am. RCCL apparently is not. Sorry if it appeared that I was trying to throw my awesome and amazing bespoken diamond status around. What a joke. I'm not that guy. I remember boarding a ship once, and folks were muscling their way through the crowd say they were diamonds, let them through! Not a good look. I suppose if I wanted to cruise with my "friends" badly enough, I'd just eat the grand. But I don't, so I won't. Also, I NEVER book more than 90 days out, (except for a T/A next spring) so I have been blissfully and ignorantly aware of the change policy. I just book and pay in full on the spot.

I cannot argue most of your points, you are correct. I owned most of those points in my original post. The vindictive part comes from the awful customer service; They have you fill out an online form and promise to get back to you, ASAP. They don't. I'm told that I will get a call from a manager, I don't. I don't consider myself entitled, as you imply. But for pete's sake, if you are and organization that promises follow-up, then follow up!

Thank you. In their system, I apparently need to cancel the first cruise then re-book the second. The first cruise incurs a $1000 penalty for the cancellation. It seems like they could simply slide the res to a different date and ship, but apparently are unable and/or unwilling to do so. But what do I know? I am simply a drinker with a skiing / cruising problem.😁

Funny how asking for a once in a lifetime exception is considered outrageous.🙄 In the grand scheme of things, what do you think the harm would be to trade one cruise for another? It actually fills a cabin on short-notice, then gives them an extra week to fill the vacated one. I am seriously looking for a downside from RCCL's point of view, I can't find any. Yes, it would get crazy if everyone wanted to jump ship, constantly. In my case, I do not have a pattern of doing this, and had asked for a one-time exception. In dealing with RCCL's customer service, it is apparent that they have sent it offshore, and have not empowered anyone to make decisions necessary to take care of repeat customers. The last cruise I took with this group was a 9-day Greek Isles cruise, it was fabulous. Great memories. Sorry I won't be joining them again.

Yeah, that was a part of my gripe. There used to be a call center in Springfield, Oregon that was exceptionally helpful. I'm not sure if it's still there taking calls, but the C&A desk is apparently no more. It appears that the customer service department has been sent offshore, and the reps aren't empowered to do anything, really. Thanks for looking that up.

But you didn't ignore it, did you?🤪 Imagine -if you will- businesses such as hotels, airlines, and cruise lines establishing programs so that they can identify and take care of their best customers. Crazy, right?

My travel agent said hat they wanted me to pay a $1000 penalty for cancelling. It seems exceptionally punitive, almost vindictive.

I’m an RCCL Diamond, and have recently booked a cruise. As usual, I invited a group of friends. Funnily, I missed the email that said that they were booking the exact same cruise a week earlier! I had booked three days prior and made my final payment. Obviously I wanted to change my date. RCCL has been completely unaccommodating, stating that I had made my final payment, too bad so sad. Since I booked through a travel agent, they told me to have them call RCCL. RCCL told him that I’d have to pay a hefty “penalty.” A penalty for wanting to cruise with my group? What?! What is the deal here?! Now you have a group of upset frequent cruisers. I wrote an online letter to RCCL -using the template on their website- and got the canned response that they will answer my question asap, that was 10 days ago. I never heard back I called a customer service rep and she was not empowered to help, and I was told a manager would be in touch. That was six days ago. RCCL used to have a Crown and Anchor number where the reps would help. That appears to be gone. Before someone starts quoting booking and cancellation policies, yes, I understand that they are following their own rules. But what is the harm in re-booking a cruise 90 days out? Where is the customer service here? As an aside, there are more members of the group who want to go, but are split between who to go with. They are leaning towards not going at all because they don’t want to hurt anyone’s feelings. The simple decision of not being able to accommodate a change is actually going to cost RCCL bookings. I guess the days of proactive customer service are over, it’s sad to see it coming from RCCL.