Supersun

We have had similar issues. I booked in February 2023 to travel on 27 October 2023 for 3 weeks. Our return flight was on PE and agent confirmed the same. No flight details were sent till late September 2023 which was on Charter flight Mareth Aero standard seats. They refunded me the extra pain without letting me know. I was unable to contact P&O and there was no reply to my emails. I managed to get through just before the start of the cruise and I was told no refund and I will loose all my money (over £5000). Further, received an standard email stating the same. Referred us to T&C. We are now on Arvia. I will take it further once we return. They have supplied recordings (though not all very cleverly) as I also asked for subject access. P&O staff are trained to deceit their old / regular passengers for new cruisers. Majority on Arvia and first time cruisers. Loyalty is out of the window plus service overall is extremely poor. We have been cruising since 2011 on P&O and celebrity. This will be our last P&O cruise. I hope my reply is not deleted as Carnival / P&O have a lot of clout.

Jean, that is not true as I have a recording and clearly confirms BA flight on PE.

Thanks Presto, I know it a breach and I have written to P&O but no response. Can not open the link that you have attached.

I have read most of the remarks. Here is my story. We booked in February 23 for 3 weeks on Arviya to Caribbean. I paid extra for PE. At the time of booking lady confirmed BA flight details to Gatwick. In march I contacted P&O, they confirmed my BA flight with PE seats including flight timing. I did not receive a confirmation so I called them again in April 23 and a pleasant lady once again confirmed BA flight with PE seats. I was promised flight details will be sent, no confirmation received again. In September 23 I received a flight details of some other passengers on Mareth Aero. I replied requesting them to send me correct flight details. A week later I received an email with my flight details on Standard seats on Mareth Aero. Since then I have written various emails and phone calls but no proper response. I was told if I cancel I will loose all my money over £6000. I am not sure what is my alternative. Like many I have medical issues and hence PE seats which has extra leg room and it is in front. Total disregard of Equality Act 2010 by P&O. I am hoping few of us who feel strongly should join hands and take P&O to task.