Funny to read this, as I posted something similar on an MSC centric group on FB. The reviews tend to be horrible, and I was curious. The consensus was that people who had a bad experience were more motivated to vent on a review site. Diving into those reviews brought up a few trends; bad experience with customer service, ships were too crowded/too many queues. The customer service thing I get. You are given one avenue to resolve issues and if that issue fails it is infuriating. However, given the sheer volume of customers that MSC handles, if you take the gross number of CS complaints VS the assumed number of customers, it's almost a rounding error. The too crowded thing I can't understand. You are boarding a ship with a capacity of over 6000 passengers, most of which want to do the same thing you do. I think those people need to temper their expectations. In any case I agree with a previous poster who said perhaps they had unreasonable expectations. I've cruised on several lines, and can honestly say my expectations are directly impacted by what I paid to get on board. I don't expect DCL service at Carnival prices.
