This is my first post on the forum for a long time.
Last week I booked my first P&O cruise, I have cruised with several other cruiselines over the years (236 days) but this was to be my first with them. Recently my arthritis has worsened and I bought a lightweight folding scooter for use mainly on holidays. I told the TA when I booked that I woul;d be bringing a scooter and was told I would have to fill in a questionarrie, which I did, and I paid my deposit. Yesterday I got an email from P&O saying I couldn't bring the scooter as they had changed their policy. I could only bring it if I was in an accessable cabin. I don't need one of those I can manage in a ordinary one and there were none available. The email said I could hire a motorised wheelchair which is allowed. I looked at the site they recommended and that said the wheelchairs for ships are not very suitable for trips ashore as they don't cope with kerbs, inclines and cobbled streets. The main reason I need my scooter is for trips ashore, I would hardly use it on the ship but I was still refused. The TA said they hadn't been aware of this change in policy and I have also found out that it applies the Cunard as well. I cancelled my cruise as I felt I had no alternative, P&O refused to refund the deposit but the TA said they will. I haven't seen anything about this change.has anyone else?
