Carnival Survey

I just responded to an email from Carnival asking me to particiapte in a survey about the Past Guest Program and the Gold, Platinum, Milestone rewards.

Anyone else receive the survey??

Interesting.....seems like maybe they have heard some of our complaints.

I got the email today. I haven't responded to it yet, but I definitely plan to!

I got the email today. I haven't responded to it yet, but I definitely plan to!

They say it takes 20 minutes - but I do not think it really took that long.

I will be interested to hear what you think ;)

I didn't get the email. Maybe they only sent it to Platinum guests????

I didn't get the email. Maybe they only sent it to Platinum guests????[/quote]

 

 

Nope.....I am not Platinum, yet.

I haven't gotten it yet, either but I suspect that it's part of Jim Berra's initiative to redo the past guest program...

:)

Yeah, I got it. and did respond in detail. We shall see if there are any positive results.

I got the e-mail too and completed it. Hope they follow through on some of the suggestions. The program basically ends with the 10th cruise. On 24 cruises or 48 cruises or 95 cruises you still get the same perks at number 10. The exceptions are the actual Milestone cruises at 25, 50, 75 and 100. There should be something in between.

I got the e-mail too and completed it. Hope they follow through on some of the suggestions. The program basically ends with the 10th cruise. On 24 cruises or 48 cruises or 95 cruises you still get the same perks at number 10. The exceptions are the actual Milestone cruises at 25, 50, 75 and 100. There should be something in between.

So for those of us who didn't get the survey what kinds of things are they asking about the past guest program?

.....and my 14 yo son will do it next year.

I did not get the survey as of yet.

I might have to take him on a quick cruise to get him Platinum if/before they change it. That way I'm sure he would be Grandfathered in.

;)

wasiii

Yep! I got the survey today and this upcoming cruise on the Dream will only be my third.

It was a pretty detailed survey.

Sounds encouraging...

GGBOXERS

I got the survey today too and just finished completing it.

It asked if you were aware of the current platinum perks, what future perks you would like to see, how important each perk is for you, whether you think balcony & suite guests should receive platinum perks, etc.

Have all of you who got it cruised in the last few months? I did in January and got a survey about two months later on----ummmm, Lido deck food-related issues, I think.

We will be sailing on the Splendor and I was wondering if all 14 of us will be able to sit at one large table or will they split us up? How can I check ahead of time to see if they put us together or not. We will be sailing in July so is it to early to check. I did link all our rev. together and we all have first sitting.

So for those of us who didn't get the survey what kinds of things are they asking about the past guest program?

I copied and pasted a few questions because I knew someone would want to know. ;)

They had 3 different questions that had a set of possible perks, and you were to pick the ones that were very important/definitely use. After you picked those, they asked you to rank them in order of your top 3. Here's the 3 different groupings they had (Each section also had an "Other" option where you could write in your own benefit):

#1

A “welcome back” goodie bag

Priority debarkation, ahead of self-assist

A personal greeter waiting at the pier to escort you through embarkation

Complimentary valet parking at the pier

A free photo of your embarkation

Complimentary car service to and from the airport

Cabin available as soon as you board

Crew members at the pier who call you by name

Earlier embarkation for Platinum guests

Dedicated porters at the pier to carry your luggage

#2

A personal concierge that you can call anytime on-board to help you (for instance, with restaurant reservations, or shore excursion advice)

“New and exciting” shore excursions that are only offered to Platinum guests

A small dinner with the captain and/or senior officers

Complimentary shoe shine

A nice bottle of wine waiting in my room to thank me for coming back

Able to bring 2 bottles of alcohol on-board

“Behind the scenes” tours of select ship areas

Priority seating at shows

Discounted shore excursions

High quality in-room bath items (shampoos, lotions etc.)

A visit from the captain and/or senior officers at my dinner table, thanking me for coming back

A wine tasting event only for Platinum guests

Pins or lanyards that you wear to show the number of cruises you’ve been on

A free steakhouse dinner for two awarded every few cruises

Afternoon tea only for Platinum guests

A separate “Platinum” area at the pool with available lounge chairs

On-board casino credit

Priority shore excursion reservations

Discounts off on-board items, like photos, gift shop, spa etc.

Free in-room movies

A complimentary cabin upgrade (every few sailings) to the next cabin type (for instance, from interior to exterior)

A separate “Platinum” seating area at shows

Presents from Carnival that you get to choose from (for instance, beach towels, wine glasses, luggage tags etc.)

24-hour room service menu with hot and cold items

Free drink tickets left in my room

#3

Gifts from Carnival that are sent to my house, such as “limited-edition” Carnival Christmas ornaments

A dedicated Platinum call center line

A dedicated senior-level person at the corporate office I can talk to about my cruise and ideas for improvement

“Thank you” calls from Carnival executives

An online Carnival message board where you can meet other passengers before your next sailing

A website where you can login and track your personal cruise history with Carnival, including days sailed, ship etc.

Notice of new itineraries and other information before it is released to the general public

A “Platinum-only” cruise planner you can call to get information on upcoming sailings, availability and advice

A online Carnival community website, where you can see blogs and photos from crew members, and know which sailings they will be on

Birthday and holiday greeting cards sent to my house from Carnival

Priority booking on the newest Carnival ships

Special discounts and “last minute” pricing only available to Platinum cruisers

Contests that only Platinum guests can enter (for instance, to win a free cruise)

Have all of you who got it cruised in the last few months? I did in January and got a survey about two months later on----ummmm, Lido deck food-related issues, I think.

We cruised the Dream the first week of February.

Yep! I got the survey today and this upcoming cruise on the Dream will only be my third.

 

It was a pretty detailed survey.

 

Sounds encouraging...

 

GGBOXERS

It will be interesting to see what - if anything - changes!

Thanks Aggie:

I'm liking some of the perks they gave you to choose from. Mmmm my wish list :D Free parking at pier and cabin ready immediately, pool loungers, seating in the theater.

I got the e-mail too and completed it. Hope they follow through on some of the suggestions. The program basically ends with the 10th cruise. On 24 cruises or 48 cruises or 95 cruises you still get the same perks at number 10. The exceptions are the actual Milestone cruises at 25, 50, 75 and 100. There should be something in between.

I certainly understand supply and demand. But for us.... the "past guest" program has been pretty useless :o.

We prefer aft wrap balconies and - as we all know - you have to book those way out. So, when we book - at least a year out and often further than that - the past guest rates are not out yet. Then when the past rates come out it does not apply to the aft wraps - because they are all sold :rolleyes:.

We really do enjoy the VIP embarkation that comes with the wraps that are suites - but that perk has nothing to do with being a past guest.

Obviously we love to cruise and will contiune to do so - perks or no perks. But - I do wish that there was some benefit to us for choosing to contiune to book with Carnival.

I copied and pasted a few questions because I knew someone would want to know. ;)

 

They had 3 different questions that had a set of possible perks, and you were to pick the ones that were very important/definitely use. After you picked those, they asked you to rank them in order of your top 3. Here's the 3 different groupings they had (Each section also had an "Other" option where you could write in your own benefit):

 

#1

A “welcome back” goodie bag

Priority debarkation, ahead of self-assist

A personal greeter waiting at the pier to escort you through embarkation

Complimentary valet parking at the pier

A free photo of your embarkation

Complimentary car service to and from the airport

Cabin available as soon as you board

Crew members at the pier who call you by name

Earlier embarkation for Platinum guests

Dedicated porters at the pier to carry your luggage

 

 

#2

A personal concierge that you can call anytime on-board to help you (for instance, with restaurant reservations, or shore excursion advice)

“New and exciting” shore excursions that are only offered to Platinum guests

A small dinner with the captain and/or senior officers

Complimentary shoe shine

A nice bottle of wine waiting in my room to thank me for coming back

Able to bring 2 bottles of alcohol on-board

“Behind the scenes” tours of select ship areas

Priority seating at shows

Discounted shore excursions

High quality in-room bath items (shampoos, lotions etc.)

A visit from the captain and/or senior officers at my dinner table, thanking me for coming back

A wine tasting event only for Platinum guests

Pins or lanyards that you wear to show the number of cruises you’ve been on

A free steakhouse dinner for two awarded every few cruises

Afternoon tea only for Platinum guests

A separate “Platinum” area at the pool with available lounge chairs

On-board casino credit

Priority shore excursion reservations

Discounts off on-board items, like photos, gift shop, spa etc.

Free in-room movies

A complimentary cabin upgrade (every few sailings) to the next cabin type (for instance, from interior to exterior)

A separate “Platinum” seating area at shows

Presents from Carnival that you get to choose from (for instance, beach towels, wine glasses, luggage tags etc.)

24-hour room service menu with hot and cold items

Free drink tickets left in my room

 

#3

Gifts from Carnival that are sent to my house, such as “limited-edition” Carnival Christmas ornaments

A dedicated Platinum call center line

A dedicated senior-level person at the corporate office I can talk to about my cruise and ideas for improvement

“Thank you” calls from Carnival executives

An online Carnival message board where you can meet other passengers before your next sailing

A website where you can login and track your personal cruise history with Carnival, including days sailed, ship etc.

Notice of new itineraries and other information before it is released to the general public

A “Platinum-only” cruise planner you can call to get information on upcoming sailings, availability and advice

A online Carnival community website, where you can see blogs and photos from crew members, and know which sailings they will be on

Birthday and holiday greeting cards sent to my house from Carnival

Priority booking on the newest Carnival ships

Special discounts and “last minute” pricing only available to Platinum cruisers

Contests that only Platinum guests can enter (for instance, to win a free cruise)

Interesting!

Interesting!

Agreed!!

I also received the survey yesterday.

I just responded to an email from Carnival asking me to particiapte in a survey about the Past Guest Program and the Gold, Platinum, Milestone rewards.

 

Anyone else receive the survey??

 

Interesting.....seems like maybe they have heard some of our complaints.

I got the email. Haven't opened it yet. Time to be HONEST.

Haven't cruised Carnival in almost 3 years.

:cool: Received are survey yesterday:p

I just responded to an email from Carnival asking me to particiapte in a survey about the Past Guest Program and the Gold, Platinum, Milestone rewards.

 

Anyone else receive the survey??

 

Interesting.....seems like maybe they have heard some of our complaints.

No me!