Purchasing OBC (in Canadian funds)on website problems

Our booking was paid for in Canadian dollars and when I try and purchase OBC through the cruise personalizer it is also listed in Canadian funds. $125 CAD for $100 USD OBC.

I tried both with a Credit card and PayPal and an error message appears saying declined check ccard #.

When I called princess they said I could only purchase OBC in US funds over the phone.

Help??suggestions??

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I have found the same situation trying to prepay gratuities. I no longer bother trying.

Our booking was paid for in Canadian dollars and when I try and purchase OBC through the cruise personalizer it is also listed in Canadian funds. $125 CAD for $100 USD OBC.

I tried both with a Credit card and PayPal and an error message appears saying declined check ccard #.

When I called princess they said I could only purchase OBC in US funds over the phone.

Help??suggestions??

I've done this many times.

What Princess is saying is technically true, i.e. the on-board credit (OBC) on the ship is in USD.

When talking to Princess, tell them you would like to purchase x amount of USD OBC, paid in Cdn $ (at the exchange rate your cruise is booked at).

Be sure to re-confirm you will be charged in Cdn$ to your credit card.

thanks! Ill give them a call in the morning

I just did this last week on the website. Prepaid gratuity and bought OBC using a CDN credit card. Purchased at 1.25 rate.

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I’ve found problems because Princess has my names as Thomas and some of my credit cards have Tom. Have to ensure the name on the payment is not the Princess default.

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Thanks for your help..I called in and was able to purchase in OBC in CAD!

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Thanks for your help..I called in and was able to purchase in OBC in CAD!

 

 

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Check your online statement to make sure. I had called a few months ago to buy OBC as a gift for my Mom. I told them, on the phone, that I wanted to purchase is $260 USD, on my US dollar card. She said no problem. On my statement was a purchase of the $212 US (converted from $260 CDN) because I had paid for my cruise in CDN. And, of course, I had to pay the conversion fee. :o