Azamara shop after sales service

Here is my positive experience regarding the after sales service of the on board shop. Due to a ridiculous amount of OBC given by Azamara when we booked I found myself regularly lurking in the shop like a child in a sweet shop. After spending a lot of OBC on excursions I decided to splurge the remainder on a very expensive Furla bag (pink) with an equally expensive matching ladies wallet.

Thinking that the price would guarantee excellent quality I was extremely disappointed when I saw a tear in the wallet after a few months use. Furla referred me back to retailer and luckily I had kept the bill so I sent a mail to the retailer explaining what had happened.

It took a while but they returned saying they couldn’t replace the wallet but would refund it in full.

Today I received the money and thought I would share this experience for those of you worried that their service stops on leaving the ship.

Rosalyn

Thank you for the feed-back Rosalyn I have often wondered how it would be handled if there should be a problem with something bought in one of the ships retail outlets. Some of these items are a great deal of money and it is very reassuring to know that Azamara`s attention to detail continues after the cruise is over.

Chris