Why would my reservation number change?

[glo1196]

Tried to get on my reservation on RCCL website, and nothing...it was gone! I called RCCL and they said to call my travel agency. I did and they told me I had an upgrade, and I got all excited. I got a new reservation number and logged in. I had the same room, but now it says my reservation was made on Nov 2, 2009? Anyone find that weird since it is only Oct 28th today. I also made this reservation on Aug 27, 2009 not recently. I can't buy anything, everything like a soda package is blanked out. This is weird anyone know what could be going on? I had a GTY W room and was assigned last week to the room I still have...I am confused why would they change my reservation number and the date I bought the cruise?

[ugen512]

Sounds like the agency booked you into one of their 'groups'.

[glo1196]

If that happened then why have I not received any discount? Or why I have not gotten a new invoice from the agent. Does that mean they cancelled my original reservation and rebooked me? I better still have my OCB!!!!

[ugen512]

A group booking does not automatically mean a discount but thats how you get the OBC. I would call them for clarification.

[glo1196]

I tried calling and my agent was not in. The agent who did answer gave the reservation number and to call her. I will try tomorrow

[tiggypooo]

If you have a new reservation number, then your old number was cancelled and it was rebooked on a new number.

If nothing has changed like the price, then it's not a big deal, but I would want to find out why.

Royal caribbean has a notation for every single activity made on any booking, so the information will be there.

The only person that can access it though is the agent on record.

 

A reservation doesn't need to be cancelled to be moved into group.

It can be moved right in, as long as the deposit is on it.

[glo1196]

This is paid in full and has been for a week. I am so confused and would love to kow why I was not notified.

[tiggypooo]

You need to confront your TA and find out why......

[Sue L]

did you call your TA this morning?

[LMZinSC]

Very interesting. Something must be going on with their system. I just had a whole group canceled by RCCL for no reason whatsoever. I just happened to be checking on it when I saw it said canceled. I was in a panic. They had even already refunded the money to the clients credit cards. I was very lucky and was able to get everything reinstated since it was their error. But I still had to call all the clients and explain whey their credit cards had a credit and then another charge from RCCL. I can't imagine what would have happened if I had waited until final payment.

[tiggypooo]

LMZ............that is unbelieveable. You just made me very nervous.

I have about 10 groups on the go right now.

What do I have to do, watch them every day.

Grrrrrrrrr