jocelysue Posted February 20, 2010 #1 Share Posted February 20, 2010 Is "guest relations manager" the title of the "cruise director "on HAL ships or are they different people? Sorry for this seemingly unimportant question but would appreciate knowin the answer. TIA Link to comment Share on other sites More sharing options...
DutchByAssociation Posted February 20, 2010 #2 Share Posted February 20, 2010 Is "guest relations manager" the title of the "cruise director "on HAL ships or are they different people? Sorry for this seemingly unimportant question but would appreciate knowin the answer. TIA The Guest Relations manager is the head of the Front Office. Above him/her is the Hotel Manager and above the Hotel Manager is the Captain. The Cruise Director is known as the Cruise Director :D Link to comment Share on other sites More sharing options...
galipemi Posted February 20, 2010 #3 Share Posted February 20, 2010 The Guest Relations Manager is actually the head of the Front Office, or Purser's Desk. She/he essentially is the "face" of the hotel. Ooops, DBA, you beat me to it! Link to comment Share on other sites More sharing options...
jtl513 Posted February 20, 2010 #4 Share Posted February 20, 2010 deleted Link to comment Share on other sites More sharing options...
DutchByAssociation Posted February 20, 2010 #5 Share Posted February 20, 2010 The Guest Relations Manager is actually the head of the Front Office, or Purser's Desk. She/he essentially is the "face" of the hotel. Ooops, DBA, you beat me to it! No prob. But don't refer to it as the Purser's Desk... There is a Purser and he/she has a desk... But they aren't the one you would speak to in any kind of situation and the staff there are not "under" the Purser :) The staff you will find at the Front office are: Guest Relations Attendants Guest Relations Supervisors Guest Relations Managers The Neptune Lounge Concierge(s) and Telephone Concierges (for 'Verandah Suites' and 'Superior Suites') are also part of this department. Link to comment Share on other sites More sharing options...
jocelysue Posted February 20, 2010 Author #6 Share Posted February 20, 2010 Thanks for all your answers. This cleared a question in my mnd (one of several:D) Link to comment Share on other sites More sharing options...
DutchByAssociation Posted February 20, 2010 #7 Share Posted February 20, 2010 Thanks for all your answers. This cleared a question in my mnd (one of several:D) So what are some of the others? Link to comment Share on other sites More sharing options...
galipemi Posted February 20, 2010 #8 Share Posted February 20, 2010 No prob. But don't refer to it as the Purser's Desk... There is a Purser and he/she has a desk... But they aren't the one you would speak to in any kind of situation and the staff there are not "under" the Purser :) The staff you will find at the Front office are: Guest Relations Attendants Guest Relations Supervisors Guest Relations Managers The Neptune Lounge Concierge(s) and Telephone Concierges (for 'Verandah Suites' and 'Superior Suites') are also part of this department. DBA, you are of course absolutely correct. I was just using a term other lines use for their front desk in case the OP had sailed other lines before. I've actually come across cruisers who don't realize that it's the same basic function called by different names on different lines. Link to comment Share on other sites More sharing options...
Two@Sea Posted February 20, 2010 #9 Share Posted February 20, 2010 So what are some of the others? I have a question also. I see references to the "Hotman" quite often, and have guessed him/her to be the Guest Relations Manager. Yes, or no? Thanks. Link to comment Share on other sites More sharing options...
watchdiva Posted February 20, 2010 #10 Share Posted February 20, 2010 Hotman is slang for Hotel Manager. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.