Shareholders' credit...

[Eh hop!]

...so far hasn't come to fruition. Perhaps it's because I'm already on board but a couple of visits to Guest relations thus far have resulted in little more than the type of stonewall treatment I generally expect from insurance companies.

[SueSea]

It is more than likely because you are already on board. The Shareholder Credit form instructs you to mail in the form and your proof of ownership to either a snail mail or email address. It goes to investor relations. It doesn't specifically say that the form must be sent in advance, but it must go to investor relations.

 

Assuming you have or can get your proof of ownership, why not try downloading the shareholder credit form and emailing it with your proof to the email address given? If you need the URL, it's http://media.corporate-ir.net/media_files/nys/rcl/reports/Shareholder_Benefit2.pdf. I received my confirmation of credit within days of my emailing the form. Not only did I have absolutely no trouble getting the credit, unlike CCL's shareholder benefit, RCI allowed me to combine it with a shipboard credit I got when I booked.

[Eh hop!]

Unfortunately, a statement from my broker (Fidelity) indicating that I owned the shares was not sufficient. Apparently, the "head office" needs my monthly statement showing all of my holdings (not sure why). Since I purchased the shares (thinking it might be a good investment) in February, my monthly statement will not be available until March. In the meantime, I will have gone off the cruise ship.

 

Not very ethical behavior as far as I'm concerned.

[greeneg]

The instructions as to how to obtain the shareholder credit are very clearly posted on the form which you file to receive the credit: you need to supply either a copy of your proxy card or your current brokerage statement proving that you own the shares. Nothing is said about an statement from your broker.

 

There is nothing unclear or unethical about the statement of the required documents to prove ownership.

 

You follow the procedure and if you qualify, you get the credit. Really very straightforward.

[SueSea]

It sounds like you waited until you were on board to request the shareholder credit. Is that correct? If so, that may be causing the confusion over what constitutes proof. The forms are supposed to go to Investor Relations. Those folks deal with the requests every day and know exactly what is required. I sent my request for shareholder credit to Investor Relations along with a copy of my confirmation of purchase from Ameritrade and it was accepted without question. I was not required to send in a proxy card or a monthly statement.

 

Please let us know whether you requested the credit from Investor Relations prior to the cruise or if you first requested it on board.

[richkinkade]

The first time I got an onboard credit, I sent in a copy of the confirm that I had purchased the shares. Celebrity had no problem with that. They just wanted proof I owned the shares.

[Eh hop!]

I requested the credit prior to the cruise. I downloaded the form from the internet, obtained a fax from my broker (transaction record) stating that I owned the shares, completed the form and fax both items to Investor relations to the fax number indicated on the form.

 

I have no problem following instructions. However, if the spirit of the benefit is that it is for shareholders, then I should have received the credit. If others received the benefit without submitting a "broker statement" but rather proof of ownership, as I did, then it is inappropriate that I should be held to a higher standard than everyone else.

[SueSea]

Who was it that told you that you had to provide a monthly statement, Investor Relations or an onboard staff member? Did you ever get any response from IR? If you never received a response from IR either confirming or denying your request, they may not have received it. You may want to contact them (via email) while you are on the ship (if you are still on the ship).

[madforcruising]

Still confused about what happened. Who told you and when that you need other form of verification your ownership? Was this before boarding or once aboard? Have you got confirmation of getting the shareholdercredit? (I always got an email confirming the credit and take it with me just in case).

How long are you on the ship now? On RCCL it takes sometimes a few days into the cruise until the credit shows up. I don´t worry until day 3 or 4.

I doubt the people onboard can do anything if IR depatment refuses the proof of ownership.

[SueSea]

I always got an email confirming the credit and take it with me just in case.

 

I take mine with me as well. And if I don't receive a confirmation, I call before I leave for my cruise to make sure my request was received and either arrange to have a confirmation sent or get the name and number of the person who authorized it and take that with me. That way I won't have to waste any valuable vacation time arguing with the Purser in case my credit doesn't show up. I also take copies of my charge card statements showing my full payment for the cruise and any other pre-boarding purchases I might have made (like casino credits or wine). I've only had to use a copy once, but it only takes a few minutes to make copies and it saves a whole lot of trouble if you do need them!

[AFT_LOVER]

Then present that to either Guest Relations or Captains Club if you are a member for fast service. 2 days & you will have it.

 

 

Unfortunately, a statement from my broker (Fidelity) indicating that I owned the shares was not sufficient. Apparently, the "head office" needs my monthly statement showing all of my holdings (not sure why). Since I purchased the shares (thinking it might be a good investment) in February, my monthly statement will not be available until March. In the meantime, I will have gone off the cruise ship.

 

Not very ethical behavior as far as I'm concerned.

[Eh hop!]

Well, I'm home now. After again following up at guest relations on Friday, they left me a voicemail in my stateroom at about 7 pm, giving me the name of a person to call at HQ (presumably in IR) and again mentioning that since they didn't have a statement they could not issue the credit. The concierge tried calling the number guest relations gave me and it was a fax machine. I'm sure it was too late in the day anyway.

 

Since I have the name of the person and her extension I'll try calling the main number on Monday and see what happened.

[TEXASMUNK]

SENT A FAX, HAD MY TA CONFIRM. Bingo....all done.

 

Somewhere, it appears, someone missed a step.

[classic cruiser]

If two people in the same cabin are both shareholders does the cabin receive two credit's or is a per cabin thing and only one can be issued ....Thanks..Kevin

[RockyTopMom]

According to the 'fine print' on the bottom of the form:

 

"Credit is applied on a per stateroom basis; double occupancy. Single guests paying 200% of applicable fare shall receive full value of certificate"....

[madforcruising]

If two people in the same cabin are both shareholders does the cabin receive two credit's or is a per cabin thing and only one can be issued ....Thanks..Kevin

 

Acording to an email from RCCL IR posted on another thread it´s possible to receive credit for each person owning 100 shares eve if cruising in the same stateroom. They each have to own 100 shares and I think they would have to apply for the credit each on their own.

[Eh hop!]

Just spoke with the person at HQ. She thought the credit had already been applied and will follow up to ensure I receive it. In other words, "the check is in the mail." Finally!

[plaidsmom]

I emailed RCCL and asked if 2 shareholders in one stateroom could each get a credit and this is the response:

 

Yes. If you book by May 1 of this year the terms and conditions do not limit it to one bonus per stateroom. I am working on the next offer and our legal department is already looking into changing this.

 

If you have any bookings, please forward the information so that I may take care of this.

 

Sincerely,

 

Tensi Westreicher

Royal Caribbean Cruises Ltd.

[Luxana]

We learned of this credit from the boards here and called Royal Caribbean. Here is what we learned:

 

(1) You purchase the stock any time prior to the cruise. Promotion is until May 1st, but may be extended. You do not have to own the stock at the time you book the cruise or pay for the cruise, but you do need to purchase the stock prior to the cruise and prove you have it.

 

(2) You obtain verification that you own the stock. This verification can be any type of statement from your broker or online trading, such as Scottrade. You just have to prove you own the stock.

 

(3) You download the form from the RCL website. You fill out the form and fax it with your verification to the attention of Linda at 305-982-4969.

 

(4) Naturally, you call Royal Caribbean customer relations and verify that your fax has been received and that your proof is satisfactory.

[madforcruising]

We learned of this credit from the boards here and called Royal Caribbean. Here is what we learned:

 

(1) You purchase the stock any time prior to the cruise. Promotion is until May 1st, but may be extended. You do not have to own the stock at the time you book the cruise or pay for the cruise, but you do need to purchase the stock prior to the cruise and prove you have it.

 

(2) You obtain verification that you own the stock. This verification can be any type of statement from your broker or online trading, such as Scottrade. You just have to prove you own the stock.

 

(3) You download the form from the RCL website. You fill out the form and fax it with your verification to the attention of Linda at 305-982-4969.

 

(4) Naturally, you call Royal Caribbean customer relations and verify that your fax has been received and that your proof is satisfactory.

 

Instead of faxing it you can also email it, asking for a confirmation that the proof is satisfactory. This worked best for me as it was easy and fast. Usually I had my confirmation within a few days and I had something written to print out and take with me (just in case).

[skyview851]

How many shares of RCL do you have to own to qualify for the credit?.

[CINDON]

How many shares of RCL do you have to own to qualify for the credit?.

 

100 shares