upset with Carnival

[shipty2]

This is exactly why I don't use Carnival's group department. I just book everyone with my PVP. The only thing we lose out on is the points .

[Chief Cruiser]

I need some advice. I normally love Carnival (this is our 5th cruise with them) but this has got me boiling. I booked a group cruise and talked with a group cruise agent. she told me the prices of each stateroom (inside and oceanview) with the fun saver and early saver. She then told me we had 4 points to use and could use them for anything, including onboard credit. Everything was fine, I booked my room, and then my sister called to book hers. She got a different agent who said everything the previous person had said was wrong and the prices were higher and she said we had to buy our points, we don't just get them. How could 2 people who work at the same place have such different answers? I'm wondering who I can talk to from Carnival about this. Like I said, I normally love Carnival, I just want to know what I can do to get some correct answers

 

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