rene1 Posted March 26, 2005 #1 Share Posted March 26, 2005 We are in the process of reserving driver/guide van tours in Cannes and Florence. Noted that most companies do not require pre-payment at the time of reservation, or it is optional. Does anyone have experience/thoughts on pre-paying reservations to insure that the car and driver show up on time? Also, what recourse would we have, if any, in the event of pre-paying and the car and driver do not show up? Link to comment Share on other sites More sharing options...
sondi 14 Posted March 26, 2005 #2 Share Posted March 26, 2005 We are using a company in Livorno this year on our cruise that doesn't require a deposit. We used this same company, Benvenuto Limo/Taxi last year in Naples and Rome and they were very reliable. The drivers were waiting for us in both ports when we disembarked and we found them to be great and very knowledgeable. Sondi Link to comment Share on other sites More sharing options...
wwinfl91 Posted March 26, 2005 #3 Share Posted March 26, 2005 Be sure to use a credit card that will allow you to file a claim for services not rendered against the company just in case they don't show up. Hopefully they will but most credit card companies will help you try to get the money back if you work with them on it. Have a great next cruise. Link to comment Share on other sites More sharing options...
ClaudiaF Posted March 27, 2005 #4 Share Posted March 27, 2005 None of the companies we used in Med asked for deposit, if they did we didn't use them. We had paid one company a few years ago for a Spain tour from Cadiz ( for Seville) and the guy showed up about 2 hours late.. we had by then just hired a taxi at the port. He did leave a note ( gave to the ship to deliver to us) that he was late due to traffic ( HELLO...) he lives there, he is the tour driver he should be aware of traffic to get to the port on time. In any event, finally -after many letters ( he did send us 1/2 the deposit back). Link to comment Share on other sites More sharing options...
Brunswick cruiser Posted March 28, 2005 #5 Share Posted March 28, 2005 We are looking at a tour operator in Pisa/Florence (Paulo), she wants a copy of our Credit Cards but no payment until after the tour. I can unsderstand her position, but this makes me nervous, should I provide my CC # or not??. Brian Link to comment Share on other sites More sharing options...
sondi 14 Posted March 28, 2005 #6 Share Posted March 28, 2005 Hi Brian, The tour operator we used last year in Italy also asked for a credit card just to hold the reservation and didn't charge anything to it. We paid them when the tour/day was finished and didn't have any problem. I guess it would depend on if you are comfortable enough with the operator you are booked with to do it. Sondi Link to comment Share on other sites More sharing options...
Cortesefam Posted March 29, 2005 #7 Share Posted March 29, 2005 Sondigreen: I've reserved with Benvenuto limos for tours in Livorno, Naples and Rome for our upcoming cruise on Brilliance of the Seas--were there any particular drivers you enjoyed on your tours, or advice on dealing with the company? Giovanni has been very responsive and helpful in our email exchanges--I had seen your and other posters reports on their service--so far, they've been great. Welcome your advice! THANKS Link to comment Share on other sites More sharing options...
sondi 14 Posted March 29, 2005 #8 Share Posted March 29, 2005 Hi Cortesfam, We used Benvenuto in Rome and Naples last year. In Rome we had Angelo as our driver and in Naples we had Giovanni himself. They were both really good and very knowledgable. We saw more in those two days than we thought possible. We loved our day in Naples as we went to Pompeii in the morning and then down the Amalfi Coast for the balance of the day. It was terrific. We found the company to be very reliable and are using them again this May in Livorno. Giovanni is very helpful and really good at answering e-mails and questions. I'm sure you will have a great time while in Italy. Sondi Link to comment Share on other sites More sharing options...
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