Call from NCL Concierge desk - new suite perk

[beau4]

So - I got home from work yesterday and had a message to call Nicole at the NCL concierge desk. Intrigued, I called back to find they are offering a new service for suite passengers to have some of the suite perks set up in advance of arrival. Here's what was offered:

* type of pillows from the pillow menu

* type of towels (oversize, extra, etc.)

* regular or decaf coffee; type of teas for the Lavazza coffee maker

* set up any spa appointments

* set up any shore excursions

* asked what time I would be arriving so the butler could meet us in the VIP lounge and escort us onto the ship

 

Although I knew of the perks offered with a suite I thought this was a nice, personal touch - and a way to add to anticipating our 10/2 Gem sailing in our aft suite on deck 10 (old AD)

[iluvdoxies]

Neat ! We are sailing on the Sun 10/8 and doing a b2b, so maybe I'll get a call next week :)

[brunolvr]

We're sailing in an Owner's Suite next week but haven't received a call.

Maybe it depends on the Ship and/or the Concierge?:confused:

[beau4]

We're sailing in an Owner's Suite next week but haven't received a call.

Maybe it depends on the Ship and/or the Concierge?:confused:

 

From what I was told, this appears to be starting with October sailings and is a separate department - not connected with a specific ship/concierge.

[Sea Monster 2]

I hope they are doing this for all ships-- I was pretty disappointed when we were planning our first NCL cruise last year in the Epic CY and there was no advance planning service. We had a very nice PCC who tried to answer all of my questions and get us all the info she could, but I thought the pre-cruise experience really paled in comparison to Disney's concierge service. That said, everything worked out great for us, and the onboard experience is much better on NCL. I hope we will get this call for our upcoming cruise!

[jimswims]

Nice! I like this new service. I will be curious to see how this gets rolled out and how successful it is. Our next cruise is not until February and we will be in a suite again.

[yoyocruiser]

I bet this is to help the butlers and concierges with their workload--and I think it's a great idea. They have increased number of suites on some of the ships. It seems the staff are having to work extra hard to meet all the needs of suite passengers. This should help. Honestly, I could not figure out how they possibly handled their workloads on the first day--and as a few unhappy suite passengers pointed out, sometimes they did not. I hope this works out well for passengers AND staff.