ShanteS Posted March 7, 2013 #1 Share Posted March 7, 2013 When I logged onto Carnival's website I took a look my VIFP profile and it's missing my Holiday cruise. I sent in the VIFP Adjustment Request form to add the missing cruise information and they responded saying I needed to provide something from a long list of things to show proof. I'd hoped they could've simply looked it up on their system. I should still have my original S&S card(s) and the embarkation photo. Has this ever happened to anyone before? Also, after this cruise or actually during the cruise I'll move into the Gold level. Do I get to enjoy the benefits (Gold, Platinum and Diamond VIFP Party and pin) during this cruise or on my next one? Thanks for any help! Link to comment Share on other sites More sharing options...
Momma Mojito Posted March 7, 2013 #2 Share Posted March 7, 2013 When I logged onto Carnival's website I took a look my VIFP profile and it's missing my Holiday cruise. I sent in the VIFP Adjustment Request form to add the missing cruise information and they responded saying I needed to provide something from a long list of things to show proof. I'd hoped they could've simply looked it up on their system. I should still have my original S&S card(s) and the embarkation photo. Has this ever happened to anyone before? Also, after this cruise or actually during the cruise I'll move into the Gold level. Do I get to enjoy the benefits (Gold, Platinum and Diamond VIFP Party and pin) during this cruise or on my next one? Thanks for any help! Yes, I have cruised Carnival twice, and they ony have me down as one time. We are planning a cruise on the Dream this summer so hopefully by then I'll find a way to get the number changed Link to comment Share on other sites More sharing options...
emelvee Posted March 7, 2013 #3 Share Posted March 7, 2013 When I logged onto Carnival's website I took a look my VIFP profile and it's missing my Holiday cruise. I sent in the VIFP Adjustment Request form to add the missing cruise information and they responded saying I needed to provide something from a long list of things to show proof. I'd hoped they could've simply looked it up on their system. I should still have my original S&S card(s) and the embarkation photo. Has this ever happened to anyone before? Also, after this cruise or actually during the cruise I'll move into the Gold level. Do I get to enjoy the benefits (Gold, Platinum and Diamond VIFP Party and pin) during this cruise or on my next one? Thanks for any help! I would think the numbers on the S&S card would be sufficient for them to research and confirm your sailing. If you turn Gold during the next cruise, you should receive Gold benefits upon embarkation. Link to comment Share on other sites More sharing options...
KPfromCT Posted March 7, 2013 #4 Share Posted March 7, 2013 I was missing my Sensation cruise from 1996 and just called them. Told them it was under my MAIDEN name. They found it, and added it. Easy Peasy. Good Luck!!!! Just keep calling! You will get someone to help you!!! Link to comment Share on other sites More sharing options...
VA_Gym_Guy Posted March 7, 2013 #5 Share Posted March 7, 2013 I was missing two cruises from the early 1990's. They asked for something showing that I cruised. Sent them scans of boarding photos and received the credit without any problems Link to comment Share on other sites More sharing options...
KPfromCT Posted March 7, 2013 #6 Share Posted March 7, 2013 That is odd!!!! They didn't ask me for anything. Lol Link to comment Share on other sites More sharing options...
moobear67 Posted March 7, 2013 #7 Share Posted March 7, 2013 I was missing one and called them. The reason it was missing is that the way my name was typed into the system was "wrong" (My name had an extra space somewhere...go figure). The lady at Carnival had to search the system, but once I gave her my cruise date, she found me (and the mistake) and made the correction. Link to comment Share on other sites More sharing options...
salty's wife Posted March 8, 2013 #8 Share Posted March 8, 2013 I had limited details on my cruise from 2000. I emailed them providing the approximate sail date, what floor I stayed on, ship name and itinerary. I received no response from my first email. I emailed a second time and they credited the cruise within two days of my second email. Link to comment Share on other sites More sharing options...
abisha Posted March 8, 2013 #9 Share Posted March 8, 2013 I cruised twice and they didnt have either of them in my profile but I'm not bothering with it. For my upcoming cruise in May, they have me at RED on my booking summary which is correct. As long as they have it correct in their system, I'm ok with it. Link to comment Share on other sites More sharing options...
ShanteS Posted March 8, 2013 Author #10 Share Posted March 8, 2013 Thanks for the replies everyone. Luckily I've managed to hold on to all of my S&S cards so I'm scanning it today. As a loyal customer/cruiser, if I've sailed Carnival in the past I want them to have it right in their system. At this point they only have my Miracle and Destiny cruises listed and with this years cruise that would make me Red VIFP but I should be Gold and I want those extra "perks"/benefits that come with it. Hopefully this will be straightened out before the cruise. Link to comment Share on other sites More sharing options...
klct39lg Posted April 29, 2013 #11 Share Posted April 29, 2013 Thought I'd post on this thread rather than start a new one: My husband and I have only sailed one time with Carnival, 4-6-13. A 5-day on the Fantasy. I booked the cruise on Carnival's website under my name, with my credit card; DH was guest 2. A week or so after the cruise Carnival sent a survey to my DH to my email address. He (we) filled the out the survey and emailed it back. He then received a VIFP number. I thought I'd get one too, but I didn't. It kind of ticks me off that I created an account with CCL, booked, paid, and now I see that I have "0" days sailed. And I am evidently not a VIFP, either. I sent a missing cruise claim email from their website a week ago but haven't heard back. Any ideas why they glommed onto guest 2? TIA Lisa Link to comment Share on other sites More sharing options...
KPfromCT Posted April 30, 2013 #12 Share Posted April 30, 2013 Thought I'd post on this thread rather than start a new one: My husband and I have only sailed one time with Carnival, 4-6-13. A 5-day on the Fantasy. I booked the cruise on Carnival's website under my name, with my credit card; DH was guest 2. A week or so after the cruise Carnival sent a survey to my DH to my email address. He (we) filled the out the survey and emailed it back. He then received a VIFP number. I thought I'd get one too, but I didn't. It kind of ticks me off that I created an account with CCL, booked, paid, and now I see that I have "0" days sailed. And I am evidently not a VIFP, either. I sent a missing cruise claim email from their website a week ago but haven't heard back. Any ideas why they glommed onto guest 2? TIA EVERYONE is a VIFP. Call them;) They'll take care of you. Once you cruise once, you automatically are a VIFP. You just need your account number. Keep us posted, and good luck!!!! Link to comment Share on other sites More sharing options...
klct39lg Posted April 30, 2013 #13 Share Posted April 30, 2013 Thank you for your response. :) I tried calling over the weekend and got a message to try again. I was wondering if there was something else I could do online, but I will give Carnival a call this week. I just thought it was weird. Link to comment Share on other sites More sharing options...
JP4GA Posted April 30, 2013 #14 Share Posted April 30, 2013 All I had to do was go to Manage my Cruise, click VIFP and then enter in the information from my cruises; Ship, date, and name. In about 48 hours they had all information corrected on my VIFP #. My husband had to create his own Carnival.com account in order to have his VIFP number corrected. I was also missing my cruise on The Holiday..... Link to comment Share on other sites More sharing options...
bmckim Posted April 30, 2013 #15 Share Posted April 30, 2013 I have heard of this a couple times, but they were on really early cruises such as on the Mardi Gras. But they sent a picture and gave them credit. Link to comment Share on other sites More sharing options...
klct39lg Posted April 30, 2013 #16 Share Posted April 30, 2013 All I had to do was go to Manage my Cruise, click VIFP and then enter in the information from my cruises; Ship, date, and name. In about 48 hours they had all information corrected on my VIFP #. My husband had to create his own Carnival.com account in order to have his VIFP number corrected. I was also missing my cruise on The Holiday..... I did enter my sailing info, but it came up as an error. I thought maybe it was because they've associated the sailing with my DH and his ill gotten VIFP number, rather than associate the sailing with my name/CCL account. Link to comment Share on other sites More sharing options...
Mizzouaholic Posted April 30, 2013 #17 Share Posted April 30, 2013 I had to have my cruise profiles merged a few years back. For some reason they had me under 3 different people. Link to comment Share on other sites More sharing options...
big_duck Posted April 30, 2013 #18 Share Posted April 30, 2013 Your VIFP number is on your S&S Card. It is called Guest #. Link to comment Share on other sites More sharing options...
satbeachbill Posted April 30, 2013 #19 Share Posted April 30, 2013 Carnival has missed a Holiday cruise of mine also. Unfortunately, I don't have any records or pictures. So I guess I'm SOL on that one. hmmmm- maybe it's under my divorced wifes' first name............worth checking!! Link to comment Share on other sites More sharing options...
ShanteS Posted April 30, 2013 Author #20 Share Posted April 30, 2013 Carnival has missed a Holiday cruise of mine also. Unfortunately, I don't have any records or pictures. So I guess I'm SOL on that one. hmmmm- maybe it's under my divorced wifes' first name............worth checking!! I wonder why this is. Is it possible they wiped out all records concerning the Holiday including sailings after she was sold? Link to comment Share on other sites More sharing options...
klct39lg Posted May 1, 2013 #21 Share Posted May 1, 2013 I called Carnival and everything is good, now. My days sailed are there. Now, hope to plan an October cruise. :) Link to comment Share on other sites More sharing options...
browneyedwoman Posted May 6, 2013 #22 Share Posted May 6, 2013 I had my booking number and e-mailed them the dates of the cruise, the ship name, my name and the booking number and they added it without any problems. Link to comment Share on other sites More sharing options...
maldenmusic Posted May 6, 2013 #23 Share Posted May 6, 2013 Just call them-my hubby has cruised twice and his VIFP shows zero days sailed. A phone call was all it took but they did want to know the dates he sailed. Link to comment Share on other sites More sharing options...
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