Princess CS - less than competent?

[CEO of Caribe Deck]

I am having issues with Princess CS. I checked the website for suite cabin availability and found at least 4 available. I wanted to change an existing booking to move up to one of the suites. After spending quite a while on hold I was finally told "nothing available". Did the agent just give up? S/he said that she needed to talk to another department, thus the long time on hold. Anyway, Princess has missed out on an easy sale due to poor CS and/or bad info on their website.

[RickEk]

Try to create a booking on the website and see if you can put it on hold. Then call back with your two booking numbers and see what they say...

[paul929207]

If you want a suite, I would not give up so easily. If need be, ask for a supervisor.