campolady Posted July 2, 2013 #1 Share Posted July 2, 2013 Sent an email to Thomson Cares on Sunday regarding our cruise in October. Received a reply from Lauren to say that she had passed my query on to the correct department and that she would reply as soon as she heard back from them. Got a detailed reply from her this morning. Great customer service - thank you Lauren. Link to comment Share on other sites More sharing options...
Julessmiles Posted July 2, 2013 #2 Share Posted July 2, 2013 Sent an email to Thomson Cares on Sunday regarding our cruise in October. Received a reply from Lauren to say that she had passed my query on to the correct department and that she would reply as soon as she heard back from them. Got a detailed reply from her this morning. Great customer service - thank you Lauren. I have always been pleased with their prompt responses too - give credit where credit is due; keep up the good work ThomsonCares Link to comment Share on other sites More sharing options...
WeeCountyMan Posted July 2, 2013 #3 Share Posted July 2, 2013 There are two sides to every coin - I emailed an enquiry about a week ago and received an automated reply to advise the response time was 14 days. Link to comment Share on other sites More sharing options...
geomagot Posted July 2, 2013 #4 Share Posted July 2, 2013 I didnt get quite the response I wanted:(...but it was prompt....same day infact:cool: Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.