Interesting call from Carnival

[sprint180]

Got an interesting call from Carnival this am. The gal on the other end said they had gotten my e-mail asking about Europe sailings. I said no I hadn't e-mailed them. (I had called them about a month ago, they told me they had no idea if Carnival was going back so I considered it closed and chose another line) She insisted I did. I again politely repeated that I hadn't to which she got rude with me and stated I or someone else in my house did. I can guarantee I am the only one in my house and did not. I was surprised at her rudeness and if she would just have said ok I would have asked her about a different cruise I had been looking at. But, I will call and talk to someone else. I'm sure my name is just on a list about Europe but I'm not sure why she would keep insisting when the customer said no. Just thought it was interesting customer service.

[golfadj]

Got an interesting call from Carnival this am. The gal on the other end said they had gotten my e-mail asking about Europe sailings. I said no I hadn't e-mailed them. (I had called them about a month ago, they told me they had no idea if Carnival was going back so I considered it closed and chose another line) She insisted I did. I again politely repeated that I hadn't to which she got rude with me and stated I or someone else in my house did. I can guarantee I am the only one in my house and did not. I was surprised at her rudeness and if she would just have said ok I would have asked her about a different cruise I had been looking at. But, I will call and talk to someone else. I'm sure my name is just on a list about Europe but I'm not sure why she would keep insisting when the customer said no. Just thought it was interesting customer service.

 

Strange when people in customer service would answer a potential customer. How sad and foolish.

[jks336]

That is bad. I think you would know if you emailed or called. She should have said, oh, I'm sorry, yes your right you called. Is there any questions I can help you with? and go from there. I agree, I wouldn't have dealt with her after that either, but then again, I only book through my PVP anyways

[Cruizinman]

Request that they send you a copy of said email.