Lost Item on Peru Excursion

[ppiew]

I had left my KINDLE in a hotel on a pre-cruise Peruvian excursion. I contacted AKORN immediately as they had a guide with us at every stop. They called me back to say they had the KINDLE and had forwarded it to SS. As our next cruise was on the SS Galapagos, I contacted GS several times on the Galapagos but no Kindle. When I got back to the states I contacted SS Lost & FOund twice - and had my TA contact them once. No response from emails or oral message. The most recent call was (again) to SS and voice mail says the lost and found people are our of the office for a week! This has been over 2 weeks now and no response. Any suggestions??

[Village.ins]

Best advice, buy a new one. Just lost a Rolex in Napa Valley, we can only hope the finders are good keeps!

[Stumblefoot]

Just lost a Rolex in Napa Valley

Ouch! :eek:

 

Hope your wine is safe & sound.

[NCCruzQueen]

I have found that trying to contact cruise lines can be difficult. Sorry you lost your Kindle and can't get through to SS. Don't forget to deactivate your Kindle.

[Village.ins]

Ouch! :eek:

 

Hope your wine is safe & sound.

I enjoy reading your comments, they are funny. My wine was well protected and safe. A good Sinskey Pino.

[Stumblefoot]

My wine was well protected and safe. A good Sinskey Pino.

Nice! I hope that we'll be on the same voyage someday. It's always a pleasure to share a glass or three of good wine with new friends that have a similar interest.

[Village.ins]

Look forward to that!

[Geo3543]

Watch your Kindle account. If not passworded or passcoded (on paperwhites ). They can purchase books on your account.

Hopefully this is not the case.

 

 

 

Sent from my iPad using Forums mobile app

[ppiew]

It bothers me that SS has a Lost and Found dept yet can't do the courtesy of responding to a customers repeated inquiries!

[ppiew]

follow up: SS cld 3 days ago, suggested I call AKORN direct! HMM I PAID SS big bucks to SS and now their Lost & Found doesn't want to do anything? Oh well, googled Akorn and found an email address and emailed them. Got a cl yesterday and they HAD the Kindle and promised to send it to me!!! fingers crossed! that was great service. Don't know why I should be dealing with SS sub-contractors though - thought they should. Oh well, news is good anyway.

[RachelG]

Well at least it is found. But I agree about having to deal with the sub-contractor. I guarantee if you had booked directly with Akorn, you would have paid a lot less for the tour. You booked through SS for the convenience of having them take care of everything.

[ppiew]

Exactly! In fact i didn't even KNOW Akorn was doing the land portion via Abercrombie via SS. My whole reason of dealing with SS was the" one stop shopping". anyway, hopefully will have it soon. Just was less than satisfied with the SS response.