gecko12 Posted March 26, 2014 #1 Share Posted March 26, 2014 19 days til we cruise and our xpress passes are not ready. Is that normal? I did the online check in over a month ago and all of it says it is complete. Link to comment Share on other sites More sharing options...
Andy Posted March 26, 2014 #2 Share Posted March 26, 2014 (edited) 19 days til we cruise and our xpress passes are not ready. Is that normal? I did the online check in over a month ago and all of it says it is complete. Hi Gecko12, No, that's not typical. Are you sure you didnt miss a step ? If not, I'd suggest contacting Celebrity's online check-in assistance team, at 1-877-200-2897. I'm sure they can assist. Please let us know the outcome and good luck ! Edited March 26, 2014 by Host Andy Link to comment Share on other sites More sharing options...
Grumpy100 Posted March 26, 2014 #3 Share Posted March 26, 2014 Not normal. Call Celebrity and check with them..... Link to comment Share on other sites More sharing options...
spencerdrivecruiser Posted March 26, 2014 #4 Share Posted March 26, 2014 You do not need it to board. I do not have a printer and when I get to the Port I present my Passport and it is verified with the manifast by the security attendent. Not everyone that cruises is computer savvy or has a printer. Link to comment Share on other sites More sharing options...
gecko12 Posted March 26, 2014 Author #5 Share Posted March 26, 2014 I just sent an email to my Celebrity TA so I'll keep you posted why it's not ready. Link to comment Share on other sites More sharing options...
harz99 Posted March 26, 2014 #6 Share Posted March 26, 2014 If you want a quick answer don't email - either call them or get your TA to do so. You're not alone as I had the same problem, now sorted but no reason given. Sent from my GT-I9300 using Forums mobile app Link to comment Share on other sites More sharing options...
gecko12 Posted March 26, 2014 Author #7 Share Posted March 26, 2014 Okay, so it turns out there was a $700 balance on the main cruise reservations page though when you go to the details it is paid in full. I did have to call and after a supervisor looked at it they fixed it. Phew! Link to comment Share on other sites More sharing options...
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