flagger Posted August 2, 2005 #1 Share Posted August 2, 2005 Harry Shattuck, travel editor for the Houston Chronicle, had an issue with wet caulk in his room's bathroom. Read how the staff responded to their error. Perhaps we should be so lucky to have the hotel staff aboard a ship respond in kind. http://www.chron.com/cs/CDA/ssistory.mpl/travel/shattuck/3285122 Link to comment Share on other sites More sharing options...
Ekaj Posted August 2, 2005 #2 Share Posted August 2, 2005 That's a wonderful article! I learned, while working at a brokerage firm, that it is not the absence of problems that will convince your clients to stay, but rather HOW you handle the problems. If you handle it well, even the worst mistake can can create a loyal, lifetime client. But the simplest problem, handled poorly, can make your most ardent supporter search for a new place to do business. And how true that is... ;) Link to comment Share on other sites More sharing options...
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