Useful Resources for Guests with Special Requests

[Disconnections]

Should you require any assistance for any of your future cruises, below you will find a list of resources you can reach out to, in order to provide you the best possible guest experience. I hope by sharing these resources, it may help someone throughout the Cruise Critic community to have a more enjoyable vacation.

 

As most of you know, replace the underscore with the ship code for the respective ship you are trying to communicate with. I'm not sure if a few of these have been shared on Cruise Critic, but hopefully these help somebody.

 

Cruise Director

__cd@carnival.com

For assistance regarding special arrangements throughout your cruise

 

Guest Services

__guestservices@carnival.com

For assistance regarding special arrangement throughout your cruise, including housekeeping and various other requests normally handled at the Guest Services desk.

 

Club O2

__clubo2@carnival.com

For all inquiries about Club O2, Circle C and Camp Carnival

 

Maitre d'

__maitred@carnival.com

For all dining requests, including table size, location and special dietary restrictions

 

Steakhouse

__steakhouse@carnival.com

For assistance regarding steakhouse and Chef's Table reservations

 

Cucina del Capitano

__cucina@carnival.com

For assistance with all special requests at Cucina del Capitano

 

Trying to reach a specific person throughout the organization?

Here are two possible email combinations you can use to try and reach that associate.

 

FirstInitialLastName@carnival.com

FirstName.LastName@carnival.com

 

Ship code:

 

BR Breeze

CQ Conquest

DE Destiny

DR Dream

EC Ecstasy

EL Elation

FA Fantasy

FS Fascination

FD Freedom

GL Glory

HO Holiday

IM Imagination

IS Inspiration

LE Legend

LI Liberty

MA Magic

MI Miracle

PA Paradise

PR Pride

SE Sensation

SP Spirit

SL Splendor

SH Sunshine

TI Triumph

VA Valor

VI Victory

Edited July 18, 2014 by Disconnections

[bumbleklutz]

Thank you for that. A few weeks ago I was looking for that very information, and coming up blank. I'm sure many folks will find it very helpful.

[okgirl]

Everyone should note that none of the email addresses given above (except maybe the specialty restaurants) are REQUIRED to respond to an individual's private email.

 

They often will, but Carnival actually prefers that you make any unique requests through your PVP/TA or Carnival travel specialist.

 

If you do choose to contact the ship directly I wouldn't do so much more than a week prior to your cruise. They tend to make plans for seating assignments, cabin configuration and stuff like that during the cruise immediately preceding the cruise that you are booked on. If you make requests too far in advance there is a greater chance your request will be lost in the shuffle.

[Disconnections]

Thank you for that. A few weeks ago I was looking for that very information, and coming up blank. I'm sure many folks will find it very helpful.

 

Glad it helped you!

 

Everyone should note that none of the email addresses given above (except maybe the specialty restaurants) are REQUIRED to respond to an individual's private email.

 

They often will, but Carnival actually prefers that you make any unique requests through your PVP/TA or Carnival travel specialist.

 

If you do choose to contact the ship directly I wouldn't do so much more than a week prior to your cruise. They tend to make plans for seating assignments, cabin configuration and stuff like that during the cruise immediately preceding the cruise that you are booked on. If you make requests too far in advance there is a greater chance your request will be lost in the shuffle.

 

They will respond more often than not. As they are company issued email addresses, you can always resend it. The part about them not being expected to respond is from a brand ambassador who doesn't want to deal with an upset guest and uses it as an excuse.

 

This certain brand ambassador happened to also says that their spam filtering software, Postini, filters all email addresses not sent from @carnival.com. That isn't how Postini operates and if it was true, nobody would be able to send an email to their PVP, Carnival Customer Support or any specific member throughout the organization.

Edited July 20, 2014 by Disconnections