Shareholder On Board Credit DENIED!

[Vitamin_Sea]

I understand not giving it to employees, travel agent rates, casino rates, but senior rate or state rates give me a break!

 

Well, I would give Carnival corp a call and talk to management. Cant hurt

[cmptrwiz]

Imagine how upset some would be if they choose to include Early Saver and Past Guest if "enforcement" becomes more consistent. Technically, those are reduced and discounted rates.

 

I couldn't agree more! Maybe they will decide it won't apply if you book on any day of the week ending in a "Y"

[Vitamin_Sea]

I would want to know what exactly they consider a reduced rate purchase.

 

Here are some reduced rate examples

 

Age 55+ Discounts

EMT Discounts

Firefighter Discounts

Interline Discounts

Military Discounts

Past-Guest Discounts

Police Discounts

Regional Discounts

Singles Discounts

Teacher Discounts

[Disconnections]

I would want to know what exactly they consider a reduced rate purchase.

 

Here are some reduced rate examples

 

Age 55+ Discounts

EMT Discounts

Firefighter Discounts

Interline Discounts

Military Discounts

Past-Guest Discounts

Police Discounts

Regional Discounts

Singles Discounts

Teacher Discounts

 

Theoretically any rate code that is not considered brochure, launch or RACK is reduced/discounted. Carnival calls this Fun Select. Similar to the RACK rate at hotels, Fun Select is the oddly high priced rate that very few guests ever book at or even see.

 

The only time we book at RACK is when using our SPG Platinum 72 hour guarantee when all hotels in an area are sold out.

Edited September 19, 2014 by Disconnections

[cruizinisthebest]

The rules are posted very clearly by Carnival corp.

 

This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour

conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be

used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by

February 28, 2015

 

Rules for RCCL

 

Benefit is non-transferable and not available to employees, agents of Royal Caribbean Cruises Ltd. or its subsidiaries and affiliates, travel agents and tour operators. Benefit is not combinable with other onboard credit offers, general loyalty offers, “dollars off/wave” promotions, savings certificates, onboard chartered sailings, certain group sailings, certain price programs or bookings made at a reduced rate or travel agent rate.

 

The rules may be posted clearly, but they aren't enforced clearly. There's numerous posts in this thread alone contradicting what the OP was told. Very few people book at the highest rate. What's the point when Carnival offers a ton of other rates continuously. I mean how far does it go? We have a discount to use for our next cruise, because of a problem we with our last cabin. So if we booked fun select but utilized the discount and submitted for the stockholder credit, we would be a-- out too I guess.

 

Carnival is wrong on this one.

[Vitamin_Sea]

The rules may be posted clearly, but they aren't enforced clearly. There's numerous posts in this thread alone contradicting what the OP was told. Very few people book at the highest rate. What's the point when Carnival offers a ton of other rates continuously. I mean how far does it go? We have a discount to use for our next cruise, because of a problem we with our last cabin. So if we booked fun select but utilized the discount and submitted for the stockholder credit, we would be a-- out too I guess.

 

Carnival is wrong on this one.

 

Those involved with the problem have to make some noise.

 

The squeaky wheel always gets the oil

[Middleager]

Watching this carefully.

 

If the OBC is taken away, we'll sell the shares (several hundred).

 

We also book at "reduced" rates (Early saver, Canadian resident, Past guest, etc.) If Carnival wants to deny the OBC, they should be upfront to say anyone not booking the rack rate will not get the OBC. That way lots of shares will be sold.

[SadieN]

Booked onboard using Past Guest rate.

Faxed it in Sunday, applied on Monday.

[winddawn]

The rules are posted very clearly by Carnival corp.

 

This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour

conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be

used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by

February 28, 2015

 

Rules for RCCL

 

Benefit is non-transferable and not available to employees, agents of Royal Caribbean Cruises Ltd. or its subsidiaries and affiliates, travel agents and tour operators. Benefit is not combinable with other onboard credit offers, general loyalty offers, “dollars off/wave” promotions, savings certificates, onboard chartered sailings, certain group sailings, certain price programs or bookings made at a reduced rate or travel agent rate.

I don't think whether the rules are posted is in question. Carnival's rules have stated that for as long as I can remember, but I've been able to get the shareholder credit for years no matter what rate I've booked, including casino rates. The only posts I've ever read of denials has been for those who cruised on a free cruise offer.

 

This may be one of those cases where you get a different result depending on who handles your request. I think the OP should resend his request and see what happens. We read all the time about people saying that they get different answers/results by calling back when they have a customer service issue, and I have certainly experienced that myself, most recently in August.

[irishnyc]

I understand not giving it to employees, travel agent rates, casino rates, but senior rate or state resident rates give me a break! It looks like they look for ANY little loophole to get out of something.

 

 

It's not a loophole - it's very clear in the rules that they say they will not give OBC to discounted cruises. The loophole is that customers have been getting away with it anyway. It's just another case of Carnival being inconsistent with their own rules.

 

 

I just booked another Carnival cruise. If they started refusing the stockholders benefit for my military rate, I'd start sailing exclusively with Princess. I don't honestly know why I went with Carnival this time anyway. :rolleyes:

 

 

Well that would show them! Leaving CCL Carnival to sail on CCLs more expensive Princess. You'll sure show them!

 

 

Sent from my iPhone using Tapatalk

[John&John]

We scanned our financial document and cruise invoice, attached them and e-mailed them with a letter of request to guestadmin@carnival.com. Everything was approved. We even received a customer survey about the e-mail. Your outcome sounds strange. For those who were denied, is this the first time you applied for stockholders benefits, and/or are you sailing on a free cruise?

 

I asked around some more and this is "new". If OBC for shareholders is limited to Fun Select Rates only - it's a completely worthless benefit.

 

I'm hoping to receive a response clarifying which rates are "reduced rates".

 

We've used the benefit on many cruises, most are booked with ES and then often price matched to some other rate (military, resident, senior, etc.).

 

Seems like it may be just another Carnival cutback.

[John&John]

The rules may be posted clearly, but they aren't enforced clearly. There's numerous posts in this thread alone contradicting what the OP was told. Very few people book at the highest rate. What's the point when Carnival offers a ton of other rates continuously. I mean how far does it go? We have a discount to use for our next cruise, because of a problem we with our last cabin. So if we booked fun select but utilized the discount and submitted for the stockholder credit, we would be a-- out too I guess.

 

Carnival is wrong on this one.

 

This has to be new because we just used the benefit on a cruise 3 weeks ago and that was booked with a Past Guest (guarantee) rate.

 

One individual did not craft the response I got on their own. It's a new policy.

 

Regrettably, we are unable to process your request. Although we’ve made exceptions in the past going forward we are unable to make these exceptions. As stated on our corporate website and your annual report, shareholder credits are not applicable to reduced rate sailings.

 

We need to let Carnival and carnival Corp know we're not happy about this new policy.

[John&John]

Theoretically any rate code that is not considered brochure, launch or RACK is reduced/discounted. Carnival calls this Fun Select. Similar to the RACK rate at hotels, Fun Select is the oddly high priced rate that very few guests ever book at or even see.

 

The only time we book at RACK is when using our SPG Platinum 72 hour guarantee when all hotels in an area are sold out.

 

That is logically correct but we are dealing with Carnival. Not everything they do makes sense.

 

They have so many rates now anyway. Often there are two military rates (one pick your cabin, one guarantee) ad the same goes for senior and resident rates and even some of the recent sale rates have been like that.

 

As I said, the benefit is worthless if it only applies to Fun Select.

[John&John]

It's not a loophole - it's very clear in the rules that they say they will not give OBC to discounted cruises. The loophole is that customers have been getting away with it anyway. It's just another case of Carnival being inconsistent with their own rules.

 

 

 

 

 

Well that would show them! Leaving CCL Carnival to sail on CCLs more expensive Princess. You'll sure show them!

 

 

Sent from my iPhone using Tapatalk

 

Actually Carnival Cruise Lines does suffer if guests cruise the sister lines instead.

[stargate fan]

I booked a senior rate and submitted my brokerage info and received this response:

 

IMPORTANT NOTICE REGARDING YOUR SHAREHOLDER ON BOARD CREDIT

Thank you for providing us with the required documentation in order to process your shareholder on board credit. Regrettably, we are unable to process your request. Although we’ve made exceptions in the past going forward we are unable to make these exceptions. As stated on our corporate website and your annual report, shareholder credits are not applicable to reduced rate sailings.

 

We value your business and hope that you will enjoy a fun and memorable cruise with us.

 

Sincerely,

 

Digna Alvarez

Guest Administration Coordinator

Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |

 

Really? What rate isn't a reduced rate? Who pays the "brochure rate"?

 

Thanks for providing the documentation (which is worthless)?

 

I would cancel if I wasn't in penalty!

 

Shame on Carnival.

 

I admit that this news does not make me happy.

 

Did you fax or email the documents? I don't know if it will matter, but maybe trying the method you didn't use might make a difference?

 

Good luck and let us know what happens.

[John&John]

I admit that this news does not make me happy.

 

Did you fax or email the documents? I don't know if it will matter, but maybe trying the method you didn't use might make a difference?

 

Good luck and let us know what happens.

 

I've always emailed the documents and never had a problem and they don't say anything about how the docs were transmitted.

[maxydu]

I too think that this could cause me to check out other cruise lines. My biggest concern has been the demise of the entertainment offered by CCL but with my Platinum status and the OBC by owning stock kept me coming back.

 

This is something that John Herald needs to speak to sooner and not later. The company is profitable, stock is rising, but this can be trouble for CCL.

[John&John]

I've just received my shareholder OBC. :)

 

I'm hoping this means they've reexamined that new policy and have decided to go back to the previous policy.

 

I've asked for clarification..... we'll see

[ncovert]

I've just received my shareholder OBC. :)

 

I'm hoping this means they've reexamined that new policy and have decided to go back to the previous policy.

 

I've asked for clarification..... we'll see

 

Well there you go!!! Good for you :D

 

Happy sailing.

[legaldiver]

I've asked for clarification of what constitutes a reduced rate - we'll see if I get an answer.

 

I can understand reduced rates such as casino promos where you get a free cabin or an OV for $50 but this is just the senior rate. geez

 

 

 

 

We booked our cruise under ES and have received several price reductions since we booked, in the form of OBC, including the senior rate, and we also got the $100 stockholder's OBC credit. That does not make sense that you have been denied the stockholder credit.

[ncovert]

I've just received my shareholder OBC. :)

 

We booked our cruise under ES and have received several price reductions since we booked, in the form of OBC, including the senior rate, and we also got the $100 stockholder's OBC credit. That does not make sense that you have been denied the stockholder credit.

 

He updated and did receive this OBC.

[John&John]

Good news...

 

I've just received my shareholder OBC. :)

 

I'm hoping this means they've reexamined that new policy and have decided to go back to the previous policy.

 

I've asked for clarification..... we'll see

 

We booked our cruise under ES and have received several price reductions since we booked, in the form of OBC, including the senior rate, and we also got the $100 stockholder's OBC credit. That does not make sense that you have been denied the stockholder credit.

[Disconnections]

I've just received my shareholder OBC. :)

 

I'm hoping this means they've reexamined that new policy and have decided to go back to the previous policy.

 

I've asked for clarification..... we'll see

 

Thanks for following up.

[cruizinisthebest]

I've just received my shareholder OBC. :)

 

I'm hoping this means they've reexamined that new policy and have decided to go back to the previous policy.

 

I've asked for clarification..... we'll see

Good for you. They need to scrap that new policy. Give the share holders the obc for goodness sake. Enjoy your cruise! !

[PittsburghGirlee]

This was my most recent experiences....

 

Cruised on the Pride in July for my casino free interior cruise - upgraded to balcony for $120.00 = $100.00 stockholder was applied.

 

Cruised on the Pride in August for my casino free interior cruise - upgraded to balcony for $120.00 = $100.00 stockholder was applied.

 

I also would be very disappointed if this becomes another cut back:mad: