CASINO PLAYERS CLUB--- no more verbal ?

[Elaine515]

Just got off the phone with a Carnival Rep after dialing 1-888-672-2582 which is the # I have always dialed to speak with Michael or someone in the Casino Dept only to be told that they are no longer speaking with us verbally :(

 

I was told to either leave a voice mail (which she did transfer me to) or send an email to casino@carnival.com and its a 3 day turnaround...

 

 

Has anyone spoken to Michael or anyone else directly in the Casino Dept very very recently, and if so, what # did you dial ?

 

The reason I want to verbally speak to someone is that I did email them about 4 weeks ago, never got a response and we're leaving next Thursday...

 

Thanks

[pusywillow]

Just got off the phone with a Carnival Rep after dialing 1-888-672-2582 which is the # I have always dialed to speak with Michael or someone in the Casino Dept only to be told that they are no longer speaking with us verbally :(

 

I was told to either leave a voice mail (which she did transfer me to) or send an email to casino@carnival.com and its a 3 day turnaround...

 

 

Has anyone spoken to Michael or anyone else directly in the Casino Dept very very recently, and if so, what # did you dial ?

 

The reason I want to verbally speak to someone is that I did email them about 4 weeks ago, never got a response and we're leaving next Thursday...

 

Thanks

Email works best for me. Michael has been prompt with his reply.

[topspin1267]

I received the same information. I emailed and had a response same day.

Seems like they are now responding to email much more quickly.

[PA Dutchman]

Must be a new Beard in charge. There E mails used to be so full it would not let you leave one.

[barbeecat]

I emailed Monday nite and had a reply the next morning from Michael for my Nov 27th cruise!

 

 

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[TravelE]

I emailed them for my upcoming cruise and they told me they don't prearrange anything but to speak to the casino host when we get on the ship. Is this new?

 

 

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[JennyD1]

I was also transferred and left a voice mail. Received a call back within 24 hours.

[JennyD1]

I emailed them for my upcoming cruise and they told me they don't prearrange anything but to speak to the casino host when we get on the ship. Is this new?

 

 

Sent from my iPhone using Forums

Never heard that one before.

[daniella1279]

How far out can you send the email? I sent one a few weeks ago for our February but haven't heard anything. Not sure if I should send another one.

 

 

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[Cruzlover7]

How far out can you send the email? I sent one a few weeks ago for our February but haven't heard anything. Not sure if I should send another one.

 

 

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I sent an e-mail to Michael before I booked my cruise in November and received a reply from a Marty Rufin in less than 24 hours. I will print the e-mail and bring with me. I would send another e-mail, I used this address: http://www.oceanplayersclub.com

 

Good luck

[daniella1279]

I sent an e-mail to Michael before I booked my cruise in November and received a reply from a Marty Rufin in less than 24 hours. I will print the e-mail and bring with me. I would send another e-mail, I used this address: http://www.oceanplayersclub.com

 

 

 

Good luck

 

 

Thanks I just resent the email. I still have a while to cruise so I have time.

 

Danielle

 

 

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[YorN]

Can't say I am surprised. Can not imagine how many calls they would get per day from people that put $10 in a slot machine on their last cruise and looking for freebies for a future cruise.

[springs741]

Can't say I am surprised. Can not imagine how many calls they would get per day from people that put $10 in a slot machine on their last cruise and looking for freebies for a future cruise.

I agree. Goodness, look how many people are looking for free cake, free decorations, free ship on a stick.

 

I email about two weeks before my cruise and hear back within a day or two.

[Elaine515]

Well I left a voice mail yesterday and if I don't hear from anyone by Tuesday will send another email.... I already sent one email about a month ago with no reply and we leave Thursday so this is cutting it close...

Edited November 1, 2014 by Elaine515

[Tutontow]

Well I left a voice mail yesterday and if I don't hear from anyone by Tuesday will send another email.... I already sent one email about a month ago with no reply and we leave Thursday so this is cutting it close...

 

Try this it worked for me on my last cruise.

 

Lilian Humphries

Executive Casino Host

Global Casino Operations

Carnival Corporation & PLC

exechost@carnival.com

[LSUcajunmom]

I'm curious, what exactly are you asking for when you email/leave voice mail?? I am really just curious as I am a casino player too.

[serene56]

Well I left a voice mail yesterday and if I don't hear from anyone by Tuesday will send another email.... I already sent one email about a month ago with no reply and we leave Thursday so this is cutting it close...

 

 

I sent an email last week- and no reply.

[Tutontow]

I'm curious, what exactly are you asking for when you email/leave voice mail?? I am really just curious as I am a casino player too.

 

Even though I am a Gator I will answer your question (Just Kidding)

 

Usually when I contact the players club I am seeing if I qualify for any casino cash or a drinks on us card.

 

This worked out like a charm for us on our last cruise. My wife received $100.00 in cash and we both were given the drinks on us card the first night of the cruise. We also received a comped steakhouse dinner on the night of our choosing.

 

I suggest being pleasant and make sure any casino host knows how much you appreciate whatever they can do for you.

 

Having said that CHOMP. Of course my boys aren't looking all that good this year.

[scissorhappygrl]

I agree. Goodness, look how many people are looking for free cake, free decorations, free ship on a stick.

 

I email about two weeks before my cruise and hear back within a day or two.

 

What's wrong with asking for something? The thing about this is, they do give things to players, they just don't announce it so the person wa merely asking. And funny how you made a statement like that and turned around and admitted to doing so yourself. Not stirring a pot but people are so critical here. It's "Cruise Critic" NOT People Critic"

[andy.capitan]

Probably got tired of being inundated with calls from people who wanted a free cruise.

 

Call and leave a message or send an email or both, if no response within a reasonable period of time try again.

[serene56]

Well I left a voice mail yesterday and if I don't hear from anyone by Tuesday will send another email.... I already sent one email about a month ago with no reply and we leave Thursday so this is cutting it close...

 

 

I sent an email last week- and no reply.

[scissorhappygrl]

I sent an e-mail to Michael before I booked my cruise in November and received a reply from a Marty Rufin in less than 24 hours. I will print the e-mail and bring with me. I would send another e-mail, I used this address: http://www.oceanplayersclub.com

 

Good luck

 

Hi, are you saying you sent an email to that url, or you can locate the email from there, it's been so long since I contacted the casino for incentives.

Thanks!

[andy.capitan]

There is no guarantee than an email will actually arrive at it's destination and spam filters can interfere.

 

Sounds like a combo voice mail and email is the way to go.

[Barbiegator]

Even though I am a Gator I will answer your question (Just Kidding)

 

Usually when I contact the players club I am seeing if I qualify for any casino cash or a drinks on us card.

 

This worked out like a charm for us on our last cruise. My wife received $100.00 in cash and we both were given the drinks on us card the first night of the cruise. We also received a comped steakhouse dinner on the night of our choosing.

 

I suggest being pleasant and make sure any casino host knows how much you appreciate whatever they can do for you.

 

Having said that CHOMP. Of course my boys aren't looking all that good this year.

 

But after Saturday when we beat Georgia we do have a little more hope.

I received free drinks in casino during last cruise so think I will email. Won't hurt to try.I play slots and usually bet max and my husband plays 3 card poker and bets at least $25 per hand.

[scissorhappygrl]

Try this it worked for me on my last cruise.

 

Lilian Humphries

Executive Casino Host

Global Casino Operations

Carnival Corporation & PLC

exechost@carnival.com

 

I sent an email here and was promptly sent back annemail stating that address was for Elite Casino Players. I mean, I play alittle to much for me but I'm definatley not Elite! Got a chuckle from that one!