Communication (or lack thereof)

[The Captain90]

On the 18 November last I wrote a email to Princess outlining some concerns I had with my Cruise I completed a couple of days earlier. I received the auto response that my query was important to them etc etc.

 

Despite sending 4 follow up emails requesting a response (and getting the auto response each time) I have not yet had a response to my original email.

 

I realise they would have to seek information from the ships personnel but surely it doesn't take almost 3 months.

 

Funny that before my cruise I asked via email for the details of their bank account so I could deposit the final amount owing and got a response to this within 24 hours.

[Bolthead]

Put it on their Facebook page. I find you get a quicker response especially if they are slow to respond to your emails.

 

sent from Bolthead's Samsung 3

[M4dC0w]

http://boards.cruisecritic.com/showthread.php?t=2160879

 

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