Price Reduction OBC

[angeleyez915]

Last week I noticed that the price of our Spa Balcony was showing a reduced price when I checked on the fare viewer. I had already paid the balance in full even though it was before the Final pay date. I called and was told the difference would be applied as an OBC. I see the reduction applied when I look on the website for managing my booking but I am not seeing where the OBC is showing, I looked at the documents for printing and its not showing there either. Anyone have any idea where I can verify that the OBC is going to be applied?

[cucruizin]

I'd call them back. My OBC was posted the same day and showed under the line where it said balance was paid in full.

[pokergirl34]

I have found the best place to see obc is on our cruise documents. You can view them any time. When I see the obc I save the pdf to my computer in case there is an issue later on. The my billing part of the booking doesn't always reflect obc, but your documents should.

[angeleyez915]

Thank you! I did call as it wasn't showing on my cruise documents. The gal I talked to said that she is seeing the OBC on my account but it just hasn't been moved to the OBC field for me to see it, I was assured that it will be there :)

[christa212]

We found cheaper price on 3 cabins, balance already paid in full so expected OBC. We got it all right... A whole .42 cents 😱 they claimed port charges increased and we should be happy we came out ahead! Grrrr