My booking disappeared.

[E&B]

Saw a comment on another thread last night and checked just now. When I log in, my Magic cruise is gone. It asks for a booking number but the system doesn't recognize it. Interestingly enough, it still says 290 days in the countdown at the top. Obviously it's a glitch and will be fixed (I hope). Has anyone seen something like this before? How long did it take until you had access to your booking again?

[BenjiRodney]

A few hours when their system crashes, all my bookings disappear.

 

 

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[floridacruiser2014]

We're having the same problem with our Magic cruise.

[jabberjaw070596]

I am having trouble with my Magic cruise too. I was not able to access it since yesterday :(

[floridacruiser2014]

I'm on the phone with Carnival right now trying to see what's going on. They can see the booking on their end, but we aren't able to access it on the website.

[floridacruiser2014]

Just talked to Carnival. They said it's a website issue on their end. They are working to fix it. They gave me a number to call, which is their technical support, if we don't see our booking reappear. The number is 800-845-2599.

[BenjiRodney]

I'm on now as well, they can see it, and assure it is valid, but can't add it to my profile. He is checking something else now. My cruise for Saturday shows up, glad I already printed boarding passes and luggage tags. They have opened a case on this issue and are working to correct it, should be able to see them again In a day or two.

 

 

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[BarJen]

I wasn't able to log into my account at all!

glad they got whatever they were working on fixed.

[mcathyga]

I have 2 cruises coming up and one is still visible while the one in May on the Magic is not. I hope they get it fixed soon. It makes you nervous not being able to see it when you open your cruise manager. :(

[cherrycokezero]

Glad to know I'm not the only one who is having this issue. Freaked out last night when I logged in and saw my Magic cruise for 10/8/16 had disappeared and wouldn't let me re-add the booking.

 

Weird how it seems to only affect the Magic cruises though.

[fuzzmane]

We're having the same problem with our Magic cruise.

 

Just check mine Magic cruise for 11/12/2016, is showing at this time. Hope nothing changes this cruise, they cancelled my repo on the Breeze.

[sederot]

Just check mine Magic cruise for 11/12/2016, is showing at this time. Hope nothing changes this cruise, they cancelled my repo on the Breeze.

 

Just checked mine. Magic 30 April 2016. It's still not working.

[Violets Mommy]

My May cruise on the Magic is also not showing.

[Kova15]

This happened to me back in May for our June Magic cruise. I had to call Carnival and they fixed it on their end. It only took me about 20min to get it fixed.

 

Happy Cruising!

[Gtownmom]

My January 16 Magic cruise shows correctly for me.

[aprilbs1960]

Just got off the phone from Carnival. It is a carnival.com error and they have put in a ticket for my 3 bookings on Magic on 7/2/16 to be added back. Said all bookings are there, just website not working. Hopefully that is a true statement. Could take 48 hours or longer to be corrected. We shall see.

[sederot]

now when I input the booking number etc. it says this booking is for a past sailing. Hope I had a good time.

[E&B]

Just got off the phone from Carnival. It is a carnival.com error and they have put in a ticket for my 3 bookings on Magic on 7/2/16 to be added back. Said all bookings are there, just website not working. Hopefully that is a true statement. Could take 48 hours or longer to be corrected. We shall see.

 

 

Is it being fixed on a case by case basis? Do we all need to call to have the bookings restored? That just seems like a ridiculous way to handle what they know is a system wide problem.

Edited October 22, 2015 by E&B

[BenjiRodney]

now when I input the booking number etc. it says this booking is for a past sailing. Hope I had a good time.

 

 

Before I called I got that error, as well as one telling me the Booking and my name had to be all CAP letters.

 

I was told to allow 24-48 hours for them to fix it.

[jh2360]

Is it being fixed on a case by case basis? Do we all need to call to have the bookings restored? That just seems like a ridiculous way to handle what they know is a system wide problem.

 

No. It is a website issue. Carnival is aware multiple people are having the issue.

[watermelonqueen99]

This happened on our April 2015 Magic cruise. It never resolved. I even had to call Carnival post-cruise to manually add the cruise to get credited the VIFP points.

[vwrestler171]

All my bookings are on the website so hopefully the problem is fixed.

[cruizinisthebest]

No. It is a website issue. Carnival is aware multiple people are having the issue.

 

Multiple people is right. I talked to my TA and every Magic reservation he has for 2016 dates is gone. I noticed this yesterday afternoon and called him. Carnival has given more than one story. Last night they said it would be fixed by today. Today has come and gone just about. When you try to add it again it says the booking number is for a past sailing. :mad:

[aprilbs1960]

That's a crappy thing. Can't even make payments without calling. Can't book excursions it's ridiculous

[sederot]

You also cannot access your cruise details to select your boarding time.