SnoA Posted October 27, 2015 #1 Share Posted October 27, 2015 (edited) Just got back from the first Australian voyage of the season aboard the Carnival Legend. This was followed by the big crash to earth when it came to duty free liquor collection. It seems that they are continuing with the new American procedure of collecting the duty free alcohol on disembarkation morning. And I will tell you it was total chaos. At one point the line stretched from the collection point in the Round Table Room through the photo shop(past the queues of passengers waiting to disembark) and up to the gift shop. Some people queued for over an hour and it was a very unhappy crowd. I understand there was quite a few unclaimed goods, as people had to leave the ship to get early flights. The final memories for many passengers will be the long queues. Not ideal customer service. Interested if the procedure has changed on the Spirit as well? Edited October 27, 2015 by SnoA Link to comment Share on other sites More sharing options...
rkmw Posted October 28, 2015 #2 Share Posted October 28, 2015 Just got back from the first Australian voyage of the season aboard the Carnival Legend. This was followed by the big crash to earth when it came to duty free liquor collection. It seems that they are continuing with the new American procedure of collecting the duty free alcohol on disembarkation morning. And I will tell you it was total chaos. At one point the line stretched from the collection point in the Round Table Room through the photo shop(past the queues of passengers waiting to disembark) and up to the gift shop. Some people queued for over an hour and it was a very unhappy crowd. I understand there was quite a few unclaimed goods, as people had to leave the ship to get early flights. The final memories for many passengers will be the long queues. Not ideal customer service. Interested if the procedure has changed on the Spirit as well? they do that so people cant get it early and get drunk on the last day and make a fool of them selves Link to comment Share on other sites More sharing options...
eaglebowler Posted October 29, 2015 #3 Share Posted October 29, 2015 I believe they have gone this way on the Spirit as well. I understand the logic behind it but unless the process gets streamlined I know that I won't bother buying duty free. Gotta say I find this very disappointing as duty free shopping is good fun!! Link to comment Share on other sites More sharing options...
Fakename72 Posted October 29, 2015 #4 Share Posted October 29, 2015 We disembarked from the spirit on 6th October. Our duty free alcohol was delivered to our cabin the evening before. There were long lines disembarking because of a medical emergency...passenger airlifted by chopper as we diverted to Brisbane...resulted in a 3 hour delay arriving in Sydney. Everyone had to vacate their cabin anyway and either wait in public areas or line up. Maybe they changed their duty free arrangements because of this? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
eaglebowler Posted November 5, 2015 #5 Share Posted November 5, 2015 Just wondering if anyone has any updated info on this, particularly in relation to the Carnival Legend. Link to comment Share on other sites More sharing options...
Siennakate Posted November 5, 2015 #6 Share Posted November 5, 2015 Just off the legend yesterday morning, pick up time was 6am to 8.30am I think, husband went down at 5.45 and was back in 5 mins. Link to comment Share on other sites More sharing options...
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