Waterfreak2009 Posted March 31, 2016 #1 Share Posted March 31, 2016 (edited) Is anyone else not able to access their eDocs on NCL? I have been checking daily for them to be available. Today I can finally click on them but for a couple hours I was getting error code 1000. Tried again a few minutes ago and now I am getting "Server Error in '/EDOCS' Application." I called NCL but got tired of waiting on someone to answer... Edited March 31, 2016 by Waterfreak2009 Link to comment Share on other sites More sharing options...
SPB in da RVA Posted March 31, 2016 #2 Share Posted March 31, 2016 Right on the NCL contact us page there is this... (I think it would be a much better place to get yoru issue resolved than CC.) Our Representatives would be happy to help you with the following: Need help with Booking - Can't Find Your Cruise Need help with Booking - Unable to Complete Reservation Need help with Log-In - Invalid Log-In Need help with Log-In - Unable to Retrieve Reservation Need help with Log-In - Unable to Reset Password Logged In - Reservation Not Found Creating an Account - User ID Already Exists Site Freezing Receiving Errors Images/Content Not Loading Phone 1.866.625.1160 866.796.2106 Emailncladmin@ncl.com Mailing Address7665 Corporate Center Drive Miami, Florida 33126 Hours of OperationMon-Fri: 9am - 8pm ET Sat, Sun: 9am - 5:30pm ET Link to comment Share on other sites More sharing options...
Waterfreak2009 Posted March 31, 2016 Author #3 Share Posted March 31, 2016 Right on the NCL contact us page there is this... (I think it would be a much better place to get yoru issue resolved than CC.) Our Representatives would be happy to help you with the following: Need help with Booking - Can't Find Your Cruise Need help with Booking - Unable to Complete Reservation Need help with Log-In - Invalid Log-In Need help with Log-In - Unable to Retrieve Reservation Need help with Log-In - Unable to Reset Password Logged In - Reservation Not Found Creating an Account - User ID Already Exists Site Freezing Receiving Errors Images/Content Not Loading Phone 1.866.625.1160 866.796.2106 Emailncladmin@ncl.com Mailing Address7665 Corporate Center Drive Miami, Florida 33126 Hours of OperationMon-Fri: 9am - 8pm ET Sat, Sun: 9am - 5:30pm ET As I stated, I do not particularly want to sit on hold for 45 minutes. I will give it a day or so if nothing else. IN THE MEANTIME I will try cruise critic.. thanks. Link to comment Share on other sites More sharing options...
SPB in da RVA Posted March 31, 2016 #4 Share Posted March 31, 2016 Email does not require any hold time. Also tech support answers the phone pretty quickly. Link to comment Share on other sites More sharing options...
Justaddvodka68 Posted March 31, 2016 #5 Share Posted March 31, 2016 To answer your question, Yes. I went back today to try to print new docs because I did an upsell the other day and I can't get them to display. I tried with Chrome and also IE. I'm also experiencing weird results while searching pricing for cruises, so I think they must be having some troubles. Link to comment Share on other sites More sharing options...
Waterfreak2009 Posted March 31, 2016 Author #6 Share Posted March 31, 2016 To answer your question, Yes. I went back today to try to print new docs because I did an upsell the other day and I can't get them to display. I tried with Chrome and also IE. I'm also experiencing weird results while searching pricing for cruises, so I think they must be having some troubles. Thanks for your reply, guess I will wait it out and see. I've never seen a site with so may issues as I have on NCL since I booked this cruise, unless you count the government healthcare website.. Link to comment Share on other sites More sharing options...
DaniJo Posted March 31, 2016 #7 Share Posted March 31, 2016 I have been having issues, too. Hoping it resolves itself before having to call. Thanks for posting - glad to know its not just me. Link to comment Share on other sites More sharing options...
Nachosupreme Posted March 31, 2016 #8 Share Posted March 31, 2016 I was having the same problem, as were a few people on my roll call. I tried to wait it out, but after 3 weeks, nothing. I called the IT department and they said they just had to reset it, it took less than a minute and they were up. They told me there was nothing I could have done to fix it on my end, it could only be corrected on their end. I was only on hold about 5 minutes before I got a rep. Link to comment Share on other sites More sharing options...
bobg529 Posted March 31, 2016 #9 Share Posted March 31, 2016 I was able to download my edocs today no problem. I tried again this evening just out of curiosity and again I had no trouble bringing them up. I think it may be an isolated issue you're having. Don't be afraid to call! Link to comment Share on other sites More sharing options...
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