Amtrak Station EWR to Cape Liberty transfer

[JL2007]

Hello, we are sailing on Anthem of the Seas on 27th November and are having a nightmare with getting the info we need for Royal Caribbean's airport to cruise port transfer service.

 

We actually fly in from the UK the day before the cruise (26th November) and decided to book this transfer service catching our free hotel/airport shuttle from our hotel back to the airport because it was going to be so expensive to get a taxi/private car from our hotel to Cape Liberty cruise port.

 

We have been told several times by RCCL reps that the transfer is from the Amtrak EWR Station where we meet a rep in the waiting area and be taken to the coach. It took us 3 calls for them give us something in writing to confirm this and we were given the following details:

 

"On the scheduled day of ship boarding, present this voucher for one way ground transportation from Amtrak Station - EWR, located at Martin Road, Newark, NJ 0711 to Cape Liberty Cruise Port in Bayonne, NJ.

Meet your escort in the Main Waiting Room/Passenger Pick-Up Area near the Information Booth at 11:15 AM. Bus departure time is 11:30 AM."

 

What no one at RCCL seems to understand is when you look up the Amtrak Station on Amtrak's website its actually showing the Airtrain P4 station of Newark International Airport. When looking on Google Maps the actual main Amtrak Newark International Airport Station is on Station Road not Martin Road. While this seems a simple matter, it could mean we are going to and waiting in the wrong place and will miss the transfer!

 

Has anyone else used this transfer service before? Can you provide any better info or advice?

Edited November 19, 2016 by JL2007

[138east]

Hello, we are sailing on Anthem of the Seas on 27th November and are having a nightmare with getting the info we need for Royal Caribbean's airport to cruise port transfer service.

 

We actually fly in from the UK the day before the cruise (26th November) and decided to book this transfer service catching our free hotel/airport shuttle from our hotel back to the airport because it was going to be so expensive to get a taxi/private car from our hotel to Cape Liberty cruise port.

 

We have been told several times by RCCL reps that the transfer is from the Amtrak EWR Station where we meet a rep in the waiting area and be taken to the coach. It took us 3 calls for them give us something in writing to confirm this and we were given the following details:

 

"On the scheduled day of ship boarding, present this voucher for one way ground transportation from Amtrak Station - EWR, located at Martin Road, Newark, NJ 0711 to Cape Liberty Cruise Port in Bayonne, NJ.

Meet your escort in the Main Waiting Room/Passenger Pick-Up Area near the Information Booth at 11:15 AM. Bus departure time is 11:30 AM."

 

What no one at RCCL seems to understand is when you look up the Amtrak Station on Amtrak's website its actually showing the Airtrain P4 station of Newark International Airport. When looking on Google Maps the actual main Amtrak Newark International Airport Station is on Station Road not Martin Road. While this seems a simple matter, it could mean we are going to and waiting in the wrong place and will miss the transfer!

 

Has anyone else used this transfer service before? Can you provide any better info or advice?

 

I understand completely why you are confused, but there is actually a simple explanation that I'm also not surprised that the RCCL reps have no clue about.

 

The Newark Airport train station is not accessible by road. All passengers must take the Newark Airport Airtrain from the Newark Airport train station to the P4 Airtrain station to connect with any kind of ground transportation, which would include the RCCL transfer to Cape Liberty as well as your hotel shuttle. http://www.panynj.gov/airports/pdf/ewr-airtrain-brochure-english.pdf

 

So all your have to do is to take your hotel shuttle to the P4 Airtrain Station. Then the following instructions will make sense:

 

"Meet your escort in the Main Waiting Room/Passenger Pick-Up Area near the Information Booth at 11:15 AM. Bus departure time is 11:30 AM."

 

The RCCL reps should be floating around P4 just like they float around the luggage claim areas at the actual airport terminals.

Edited November 19, 2016 by 138east

[JL2007]

Thank you so much. You have explained something so clearly that not even RCCL could convey!

They don't seem to underestimate how something so simple as a location could really muck peoples plans up. We were getting ourselves ready to get the monorail from the P4 drop off point, where our hotel shuttle will take us back to and go to the main Amtrak station based on their confusing information.

 

If they merely stated the Airtrain station P4 and kept the same address then would make so much more sense. I even found the following on line which again threw us:

 

http://creative.rccl.com/Sales/Royal/Anthem/16050842_Anthem_Amtrak_Transfer_Flyer.pdf