Kudos to Choice Air - It pays to make that phone call

[Compass Rose Monica]

Yesterday late afternoon I booked our flight to Rome for next October for our cruise on the Reflection. Our plan is to spend several days in Tuscany before heading to Civitavecchia.

 

I woke up suddenly this morning (about 3am) as I realized I booked my flight to Rome on the WRONG day! This past week, I've been checking various agriturismos in Tuscany. Well, when I booked my flight yesterday, I booked it the same date as my arrival date at the agriturismo, rather than the day before. Apparently that arrival date was stuck in my head and I didn't think about the overnight flight. Never happened to me before. :eek:

 

Choice Air came through!! I called this morning to see if my flight could be changed to the day before. No problem! My original flight was cancelled and the new one booked.

 

I was told that since I called within 24 hours of booking and that I selected the exact flight schedule, I wouldn't be charged their normal $200 pp penalty/change fee.

 

And the icing on the cake: $32.20pp refund, as our new flight was less expensive. Happy!! :p

 

Monica

[killsport]

Glad they were able to help. US and foreign air carriers operating from the US must offer a method to provide a 24-cancellation free of charge (but that doesn't mean the travel agent / Choice Air can't charge a service fee).

 

Source: https://www.transportation.gov/sites/dot.gov/files/docs/Notice_24hour_hold_final20130530_0.pdf

 

Regardless, it is nice that they were able to assist (and it seems like they did it with a smile). Enjoy your upcoming trip!

[Compass Rose Monica]

Glad they were able to help. US and foreign air carriers operating from the US must offer a method to provide a 24-cancellation free of charge (but that doesn't mean the travel agent / Choice Air can't charge a service fee).

 

Source: https://www.transportation.gov/sites/dot.gov/files/docs/Notice_24hour_hold_final20130530_0.pdf

 

Regardless, it is nice that they were able to assist (and it seems like they did it with a smile). Enjoy your upcoming trip!

Thanks for the PDF file. I didn't know about the 24 hour rule.

 

Monica

Edited December 9, 2016 by Compass Rose Monica

[Wayneair]

It's amazing how our minds work. Yes, we may be asleep, but the brain is still processing.

[H2OH!]

Thanks for sharing!

[Compass Rose Monica]

It's amazing how our minds work. Yes, we may be asleep, but the brain is still processing.

I hate when that happens. I tossed and turned the rest of the morning. I should have just gotten up and called C.A. right away. I might have gone back to sleep.

 

Monica