Carolyn1950 Posted November 15, 2005 #1 Share Posted November 15, 2005 I wasn't home so it was on my answering machine.. NCL was calling to see if I had recieved the caribbean 2006 brochure I had requested.. And to tell me they had very special fares going on now.. And asking if I had any questions. Yes, I had a question, where is my 200. credit from my last cruise?:p Maybe they wil call back... First time that ever happened:) Link to comment Share on other sites More sharing options...
newmexicoNita Posted November 15, 2005 #2 Share Posted November 15, 2005 I wasn't home so it was on my answering machine.. NCL was calling to see if I had recieved the caribbean 2006 brochure I had requested.. And to tell me they had very special fares going on now.. And asking if I had any questions. Yes, I had a question, where is my 200. credit from my last cruise?:p Maybe they wil call back... First time that ever happened:) Interesting. I hope you get the $200 credit soon as well, keep us informed. I know you will..NMNita Link to comment Share on other sites More sharing options...
lalapodip Posted November 15, 2005 #3 Share Posted November 15, 2005 ...to see if I had received the brochures that I had requested. It seemed strange at the time. I don't recall the rep's name, but she did ask if I was currently booked on a cruise (we are)... two weeks or so later I received an upsell offer via email. I had only ordered extra brochures because my autistic son just loves to look at the "water books" and he keeps leaving them at school! :) Link to comment Share on other sites More sharing options...
DroopySails Posted November 15, 2005 #4 Share Posted November 15, 2005 It's not strange...it's just marketing! Link to comment Share on other sites More sharing options...
Molokai-Chuck Posted November 15, 2005 #5 Share Posted November 15, 2005 I also had a call from NCL about the Hawaii brochures I had requested....twice over the last 2 months. I told him that they had not come yet. He stated he would look into it for me. Chuck Link to comment Share on other sites More sharing options...
dgund Posted November 15, 2005 #6 Share Posted November 15, 2005 I have received two calls from them concerning brochures with the second call asking if I had a cruise booked. I do. They let me know they were in Phoenix ( I live in Tucson) and to let them know if I have any questions. I thought it was a bit unusual. I suppose they are trying to improve their customer service, which is a good thing. Link to comment Share on other sites More sharing options...
shoreguy Posted November 15, 2005 #7 Share Posted November 15, 2005 I also had a call from NCL about the Hawaii brochures I had requested....twice over the last 2 months. I told him that they had not come yet. He stated he would look into it for me. Chuck That may in fact be the reason they are calling. I ordered brochures a couple of months ago and I have not gotten them. Perhaps they are having a problem with the distribution supplier and checking to see how wide spread the issue is. I would hate to pay someone to produce and ship documents that my clients never got. :eek: Link to comment Share on other sites More sharing options...
SailAways Posted November 15, 2005 #8 Share Posted November 15, 2005 I have never received brochures from NCL. When we first starting thinking about cruising over two years ago, I requested brochures from NCL. When they had not arrived within a few months, I went through a TA who immediately sent them out. I now have had a request in with NCL for two brochures for over four months - no brochures, and no telephone call either. I have again requested them through a TA and have received one. That is hardly how I would like to do this, as I know it costs a TA the postage, and I may end up not booking through them. Link to comment Share on other sites More sharing options...
Carolyn1950 Posted November 15, 2005 Author #9 Share Posted November 15, 2005 P.S. I haven't received the requested brochures either.. Wish I had been home to tell the NCL lady.. Link to comment Share on other sites More sharing options...
Bobgaffney Posted November 15, 2005 #10 Share Posted November 15, 2005 I got a call today as well asking me if I had received a brochure I had requested (I had not). Asked me what cruise I was interested in and said they would send it out right away. Link to comment Share on other sites More sharing options...
lhall85917 Posted November 15, 2005 #11 Share Posted November 15, 2005 I hope I get a call offering an upsell!! Send them my way!!:D Link to comment Share on other sites More sharing options...
TVLady2 Posted November 16, 2005 #12 Share Posted November 16, 2005 I didnt get a call yesterday, I got an e-mail from my NCL PVP (personal vacation planner) I e-mailed him back telling him no I had not received them yet, that I was booked for '06 and interested for '07. It took less then 5 minutes for a response from him. Now, is this something new? A PVP? I thought only Carnival had PVPs? Link to comment Share on other sites More sharing options...
Don Haynes Posted November 16, 2005 #13 Share Posted November 16, 2005 Everytime I have asked for brocheres I have received them in two to three weeks. Sometimes I grab whats available when I'm aboard a ship. Link to comment Share on other sites More sharing options...
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