I got an odd call from NCL yesterday..

[Carolyn1950]

I wasn't home so it was on my answering machine.. NCL was calling to see if I had recieved the caribbean 2006 brochure I had requested.. And to tell me they had very special fares going on now.. And asking if I had any questions. Yes, I had a question, where is my 200. credit from my last cruise?:p Maybe they wil call back...

 

First time that ever happened:)

[newmexicoNita]

I wasn't home so it was on my answering machine.. NCL was calling to see if I had recieved the caribbean 2006 brochure I had requested.. And to tell me they had very special fares going on now.. And asking if I had any questions. Yes, I had a question, where is my 200. credit from my last cruise?:p Maybe they wil call back...

 

First time that ever happened:)

Interesting. I hope you get the $200 credit soon as well, keep us informed. I know you will..NMNita

[lalapodip]

...to see if I had received the brochures that I had requested. It seemed strange at the time. I don't recall the rep's name, but she did ask if I was currently booked on a cruise (we are)... two weeks or so later I received an upsell offer via email.

 

I had only ordered extra brochures because my autistic son just loves to look at the "water books" and he keeps leaving them at school! :)

[DroopySails]

It's not strange...it's just marketing!

[Molokai-Chuck]

I also had a call from NCL about the Hawaii brochures I had requested....twice over the last 2 months. I told him that they had not come yet. He stated he would look into it for me.

 

Chuck

[dgund]

I have received two calls from them concerning brochures with the second call asking if I had a cruise booked. I do. They let me know they were in Phoenix ( I live in Tucson) and to let them know if I have any questions. I thought it was a bit unusual. I suppose they are trying to improve their customer service, which is a good thing.

[shoreguy]

I also had a call from NCL about the Hawaii brochures I had requested....twice over the last 2 months. I told him that they had not come yet. He stated he would look into it for me.

 

Chuck

 

That may in fact be the reason they are calling. I ordered brochures a couple of months ago and I have not gotten them. Perhaps they are having a problem with the distribution supplier and checking to see how wide spread the issue is.

 

I would hate to pay someone to produce and ship documents that my clients never got. :eek:

[SailAways]

I have never received brochures from NCL.

When we first starting thinking about cruising over two years ago, I

requested brochures from NCL.

When they had not arrived within a few months, I went through a

TA who immediately sent them out.

I now have had a request in with NCL for two brochures for over

four months - no brochures, and no telephone call either.

I have again requested them through a TA and have received one.

That is hardly how I would like to do this, as I know it costs a TA

the postage, and I may end up not booking through them.

[Carolyn1950]

P.S. I haven't received the requested brochures either.. Wish I had been home to tell the NCL lady..

[Bobgaffney]

I got a call today as well asking me if I had received a brochure I had requested (I had not). Asked me what cruise I was interested in and said they would send it out right away.

[lhall85917]

I hope I get a call offering an upsell!! Send them my way!!:D

[TVLady2]

I didnt get a call yesterday, I got an e-mail from my NCL PVP (personal vacation planner) I e-mailed him back telling him no I had not received them yet, that I was booked for '06 and interested for '07. It took less then 5 minutes for a response from him. Now, is this something new? A PVP? I thought only Carnival had PVPs?

[Don Haynes]

Everytime I have asked for brocheres I have received them in two to three weeks. Sometimes I grab whats available when I'm aboard a ship.