Cruise Personalizer

[beachfanatic]

I tried to input my immigration information and press save but it doesn't save the information and still say INCOMPLETE. has anyone else had this problem?

[jbrambach]

I did. Did you put your credit card info in? That is sometimes the reason...the reason I had was b/c it wasn't reconizing a phone number for my contact. Anyway, I called Princess and gave them the info over the phone and they fixed it. I know b/c I check the personalizer when I got off the phoe with the rep.

 

Good Luck

[Jazzie]

I tried to input my immigration information and press save but it doesn't save the information and still say INCOMPLETE. has anyone else had this problem?

I had that problem and it was because I omitted the place of residency while in the States and after the cruise....should be the ship's name and location...also the state "Florida" and zip code "33333". Called Princess and advised me what was missing and they fixed it. Another time (with another cruise line) also couldn't complete online because I am Canadian and the cruise line had to input some of the data for me as the programming only allowed US addresses. Hope that helps!

[Cruiseteach]

When I first did it, i discovered that the problem was that the phone number listed was that of my TA instead of mine.