Cancelling a cruise booked with a cruise next voucher

[L7oopys]

hi

I just wanted some advice

I have a cruise booked 20th march 2018 but can no longer go as I am pregnant. I was under the impression that as I booked using a cruise next deposit voucher I could cancel 90 days out with no penalty, the voucher will just go back onto my ncl account.

However when my travel agent phoned to check this with NCL they said I would lose the voucher completely. Does anybody know if that's the case? Thanks

[shof515]

your travel agent is wrong. the voucher should be returned back to your account

[L7oopys]

That's exactly what I thought!! It was actually a guy from NCL that told them that 🙈

[City Island Cruiser]

hi

I just wanted some advice

I have a cruise booked 20th march 2018 but can no longer go as I am pregnant. I was under the impression that as I booked using a cruise next deposit voucher I could cancel 90 days out with no penalty, the voucher will just go back onto my ncl account.

However when my travel agent phoned to check this with NCL they said I would lose the voucher completely. Does anybody know if that's the case? Thanks

 

Your voucher should be returned to your NCL account - it may take several days for you to see it reposted. I cancelled a trip recently, also using a TA. There were no issues at all and the FCC was returned to my account.

[stevenp190]

I have booked with a cruise next voucher and have cancelled and have received the voucher back in my account.

[jakesnana]

hi

I just wanted some advice

I have a cruise booked 20th march 2018 but can no longer go as I am pregnant. I was under the impression that as I booked using a cruise next deposit voucher I could cancel 90 days out with no penalty, the voucher will just go back onto my ncl account.

However when my travel agent phoned to check this with NCL they said I would lose the voucher completely. Does anybody know if that's the case? Thanks

 

What was the expiration date of the voucher? Is it possible that it would have/did expire since you used it? If not, it should go back to your bank once you cancel.

[Orleanscruiser]

That's exactly what I thought!! It was actually a guy from NCL that told them that

 

You need to talk to the right department you need to contact cruise next

 

.

Call Cruise Next

Phone1.866.234.7352

Mailing Address

7427 E. Hampton Ave Suite 121 Mesa, AZ 85209

Hours of Operation

Mon - Fri 9am - 5pm EST

[earlbird]

hi

I just wanted some advice

I have a cruise booked 20th march 2018 but can no longer go as I am pregnant. I was under the impression that as I booked using a cruise next deposit voucher I could cancel 90 days out with no penalty, the voucher will just go back onto my ncl account.

However when my travel agent phoned to check this with NCL they said I would lose the voucher completely. Does anybody know if that's the case? Thanks

 

Congratulations L7""OOPYS""!

[MikeBTN]

Since you are before final payment, you should receive the certificate back. Only reasons I can think of that would cause you to lose it:

 

1 - the certificate has expired

2 - you booked under non-US rules