Excursion Refund

[Muumuu]

What is the last date a Carnival booked excursion can be cancelled for a full refund ?

[klfrodo]

24 hours before excursion

[PrincessArlena'sDad]

24 hours before excursion

Before embarkation, not excursion

 

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[Flip2cruise]

24 hours before excursion

If you do it once onboard there are penalties

 

Onboard: After the pre-sails cut off time, cancellations must be handled on board and cancellation charges are as follows:

 

25% charge once onboard

 

100% charge if cancellation within 24 hours of arrival in port

 

Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

 

Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.

 

 

https://help.goccl.com/app/answers/detail/a_id/2866/~/shore-excursion-faqs

 

How do I make changes to shore excursion orders after the Pre-Sail cut-off time?

 

Unfortunately, we no longer have access to any shore excursion orders after the cut-off time (11:30pm ET, the evening prior to the cruise departure). Keep in mind that you will have up until this time, unless otherwise noted in the excursion description, to make new shore excursion bookings, cancel all or part of existing shore excursion orders or change the designated contact person. In order to make any change to your shore excursion orders after the cut-off time, you will need to see the Shore Excursion Manager once you are onboard the ship. In the event of a cruise booking cancellation within the cut-off window, a full refund will automatically be posted to the form of payment used to pay for the order.

 

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[maryred]

If you do it once onboard there are penalties

 

Onboard: After the pre-sails cut off time, cancellations must be handled on board and cancellation charges are as follows:

 

25% charge once onboard

 

100% charge if cancellation within 24 hours of arrival in port

 

Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

 

Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.

 

 

https://help.goccl.com/app/answers/detail/a_id/2866/~/shore-excursion-faqs

 

How do I make changes to shore excursion orders after the Pre-Sail cut-off time?

 

Unfortunately, we no longer have access to any shore excursion orders after the cut-off time (11:30pm ET, the evening prior to the cruise departure). Keep in mind that you will have up until this time, unless otherwise noted in the excursion description, to make new shore excursion bookings, cancel all or part of existing shore excursion orders or change the designated contact person. In order to make any change to your shore excursion orders after the cut-off time, you will need to see the Shore Excursion Manager once you are onboard the ship. In the event of a cruise booking cancellation within the cut-off window, a full refund will automatically be posted to the form of payment used to pay for the order.

 

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This is the policy, but to foster a good sense of customer service when a passenger changes their mind, at least where they are purchasing a different excursion, the Excursion desk clerks will often waiver the penalty. on the other hand if you ahead and just cancel the tickets without opting in for a different tour in the same transaction, they do assess the full penalty.

[fsuali]

Just got home from the Dream...cancelled excursion on board the day before Belize (We got way too much sun at Mahogany Bay!!). Shore excursion desk was beyond helpful. Offered full refund no questions asked.