Refund of prepaid OBC

[markjvanb]

We've cruised on Princess many times and we have always received unused OBC we prepurchased (over $25) as a cheque in the mail around 6 weeks later. (last cruise in Dec 2018)

A friend just got off the Emerald and he received his unused OBC as a credit card credit.

 

Does anyone know if Princess has changed their policy on this? Of course us Canadians would much rather receive a US$ cheque instrad of a big credit on our card.

 

Thanks.

 

[Kj9395]

We received our unused OBC as credit card refund.  It was in August on the Royal, and we were told we would be getting a check in the mail, but then saw the credit on our credit card about 3 weeks after cruise.  

[C-LAD]

And we were on the Caribbean Princess in January and got our unused OBC via check in about 3 weeks!

[markjvanb]

3 hours ago, Kj9395 said:

We received our unused OBC as credit card refund.  It was in August on the Royal, and we were told we would be getting a check in the mail, but then saw the credit on our credit card about 3 weeks after cruise.  

Ok I am checking out theories. Was there only one person who bought OBC in the room or more. I am thinking if two people buy you get a cheque. Another theory is if the refund is large you get a card credit. My friend had a refund of $1900 on his card, he is the only one who bought. We received a cheque for $140 and both of us bought OBC 

[Kj9395]

Just one of us bought OBC, and our credit was around $550, so not nearly as large as your friends, but fits your theory.  It’s the first time we haven’t used all the OBC, so I don’t know how princess determines how refund is processed.  We were told on board though, that we would be refunded by check, so maybe $500 is the cutoff from check to credit card, and we just didn’t spend as much the last night on board. We also only had 1 credit card for all cabin charges for the both of us, so maybe that played a part as well.

[myjillian]

17 hours ago, markjvanb said:

We've cruised on Princess many times and we have always received unused OBC we prepurchased (over $25) as a cheque in the mail around 6 weeks later. (last cruise in Dec 2018)

A friend just got off the Emerald and he received his unused OBC as a credit card credit.

 

Does anyone know if Princess has changed their policy on this? Of course us Canadians would much rather receive a US$ cheque instrad of a big credit on our card.

 

Thanks.

 

Can't you get your monies out through the casino machines like before???

[EDDY0827]

Yes you can, I did it Friday night.