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Status match discount after booking?

Heather1972

By Heather1972,
in MSC Cruises

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Heather1972

Heather1972

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Someone who booked a cruise with me called MSC today and asked about her status matching. They said she should have received an email stating they got her info. Which she didn't. They said she needed to submit everything again. Does this sound familiar to anyone?

 

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