jmedelman Posted October 26, 2019 #1 Share Posted October 26, 2019 Back when RCCL reversed their decision to discontinue Dine-Drink-Discover, we were grandfathered in for our Jan 2020 cruise on Allure. I did the online survey and chose the Dine-Drink-Discover instead of the $50. However, on the online cruise planner it is showing $50 credit. Do I need to call someone? I never got a confirmation email of my choice in that survey but I did screenshot the screen saying my choice of Dine-Drink-Discover was recorded. Link to comment Share on other sites More sharing options...
rhuntington3 Posted October 26, 2019 #2 Share Posted October 26, 2019 Call them. Link to comment Share on other sites More sharing options...
jmedelman Posted October 29, 2019 Author #3 Share Posted October 29, 2019 Closing loop - called up RCCL. Agent said they extended the survey to 11/1 and would take the last choice. No one sent an email saying this had been done and no email confirming my survey choice was very sent. Just a really bad experience with RCCL overall. I hope the cruise is far better. Link to comment Share on other sites More sharing options...
Tulsacoker Posted October 29, 2019 #4 Share Posted October 29, 2019 it will be if you don't dwell on it and let it get to you. happy crusin! Link to comment Share on other sites More sharing options...
cynt Posted October 29, 2019 #5 Share Posted October 29, 2019 Make sure and print your screen shots and put them in your suitcase when you cruise. I had an issue when I cruised. It wasn't resolved before I cruised. I visited guest services on board the ship with my paper documents and they took care of it. It was a pleasant experience with guest services and they were most apologetic and allowed me to use their phone for free to contact my TA. Link to comment Share on other sites More sharing options...
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