Dine-Drink-Discover not showing, instead shows $50

[jmedelman]

Back when RCCL reversed their decision to discontinue Dine-Drink-Discover, we were grandfathered in for our Jan 2020 cruise on Allure.  I did the online survey and chose the Dine-Drink-Discover instead of the $50.  However, on the online cruise planner it is showing $50 credit.  Do I need to call someone?  I never got a confirmation email of my choice in that survey but I did screenshot the screen saying my choice of Dine-Drink-Discover was recorded.

[rhuntington3]

Call them.

[jmedelman]

Closing loop - called up RCCL. Agent said they extended the survey to 11/1 and would take the last choice.  No one sent an email saying this had been done and no email confirming my survey choice was very sent.  Just a really bad experience with RCCL overall.  I hope the cruise is far better.

[Tulsacoker]

it will be if you don't dwell on it and let it get to you. happy crusin! 

[cynt]

Make sure and print your screen shots and put them in your suitcase when you cruise. I had an issue when I cruised. It wasn't resolved before I cruised. I visited guest services on board the ship with my paper documents and they took care of it. It was a pleasant experience with guest services and they were most apologetic and allowed me to use their phone for free to contact my TA.