Answer from Princess Cruises

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This may be of interest to would be cruises.

 

Thank you for contacting Princess Cruises regarding your concern or query.

We are currently receiving an unprecedented number of e-mails. Due to this, our reply time is currently around 5 working days.

If the matter is urgent and you have a cruise booked that is sailing within the next 30 days, you may call us on the following numbers:
 From Australia  13 24 88 or 1300 551 853
 From New Zealand  0800 780 717
 Or your local travel agent for booking/s under TA

Our Customer Service Team is available during the below hours
 Monday to Friday  7:00 AM to 7:00 PM EDST
 Saturday  8:00 AM to 4:00 PM EDST
 Sunday  Closed

If your email is received outside of our opening hours, our response time may be affected.

For everything you want to know about your Princess Cruises holiday, you may visit our comprehensive collection of FREQUENTLY ASKED QUESTIONS available on our website
 Top 10 FAQ - https://www.princess.com/come-back-new/top-ten-faq/
 FAQ: Onboard Experience - https://www.princess.com/learn/faq_answer/onboard/experience.jsp
 FAQ: Know Before You Go - https://www.princess.com/learn/faq_answer/index.jsp

You may also LIVE CHAT with one of our Cruise Specialists by clicking on this link - https://isaac.wlcl.com.au/Chat/DirectChat

Thank you,

Princess Cruises Customer Service Team