Future cruise credit forfeited

[MISSGJ]

Hi all,

Firstly I am a U.K. customer. I think that will make a difference. 
I recently used my FCC from when the Oasis TA was cancelled. 
I was told any credit from that certificate that was not applied to the cruise fare was forfeited. I lost £19. 
I see lots of threads saying that RC simply issued another FCC certificate for the over amount and wondered if this is only for US customers. I asked at least 3 time and each time was told “no you will

lose the £19.”  It was small so I am

ok with it but every little helps and it would of been much nicer to have another FCC. 
I am currently booked on the Anthem in May so there’s a pretty big chance I will be in the same situation again. Sigh. 

Edited March 14, 2020 by MISSGJ

[Lady Hudson]

That doesn’t seem fair given the current situation.  Hope someone at corporate reconsiders.