Can't change password!

[fideauxdon]

I'm at a loss trying to do this. I need to change my password, but none of the information given on cruise critic works. It appears that you have to know your old PW in order to create a new PW, and nothing works. Cruise critic says to input my userID and they'll send you a message email. I do that. I've tried about 10 times and I don't receive the email. Help!

[Host Kat]

8 hours ago, fideauxdon said:

I'm at a loss trying to do this. I need to change my password, but none of the information given on cruise critic works. It appears that you have to know your old PW in order to create a new PW, and nothing works. Cruise critic says to input my userID and they'll send you a message email. I do that. I've tried about 10 times and I don't receive the email. Help!

 

Howdy @fideauxdon 

 

Welcome back to the Cruise Critic message boards!   I see it has been awhile since you have posted on the boards.

 

It sounds like your current email address is not the same as your Cruise Critic email address of record you used when you registered for membership in 2001. That Cruise Critic email address of record is where any correspondence from Cruise Critic would be sent.

 

As stated in How to: Change your Cruise Critic Email Address or User Name:

 

 

She needs that information to be able to verify your membership and then help you.

 

I hope this information will be helpful and glad to have you back aboard Cruise Critic!  

 

Happy sails,

 

Host Kat