Getting a refund for medallion wear ordered for a cancelled cruise

[TheBigIsland BC]

My medallion app is showing both my cancelled cruise and my newly scheduled cruise; however when I go onto my cancelled cruise and go to the medallion wear section, where I had ordered my medallions and paid for bracelets, when you click on it you just get a blank white screen rather than the order that you had put in, which is now not needed because that cruise has been canceled. Getting very frustrated with answers coming from Princess.  I was able to access the excursions for my cancelled cruise and select cancel and got my refunds processed in good time, I don’t know why the medallion wear section is different, but it is. Looks like they have disabled that link so that one is prevented from ordering new medallion wear, but that doesn’t help people cancel orders that were already placed. Anyone have any success getting a refund for their medallion wear on a cancel the cruise?

[nreeder]

Our Mediallion orders were cancelled by Princess and refund went to credit card automatically.  I didn’t have to do anything.

Norm

[jwattle]

If you haven't already been charged for them (which you shouldn't have been unless your cruise was less than three-ish weeks away), you won't be charged...no harm no foul. You don't actually pay for the bracelets and other medallion wear until they send your medallions.

[1gr8cruise]

FYI, they did release a new version of the app on 9/22/21.  I was having problems with ordering medallion gear.  I had to uninstall my current app and install the new version.  Everything was still on file for my upcoming cruise, medallion order went through fine.....  I agree with previous post, you are not charged until they ship the order.  Make sure you were charged before spending a lot time on it!!!

  

[TheBigIsland BC]

7 minutes ago, 1gr8cruise said:

FYI, they did release a new version of the app on 9/22/21.  I was having problems with ordering medallion gear.  I had to uninstall my current app and install the new version.  Everything was still on file for my upcoming cruise, medallion order went through fine.....  I agree with previous post, you are not charged until they ship the order.  Make sure you were charged before spending a lot time on it!!!

  

 

[TheBigIsland BC]

I hear you!  Now that I’ve ordered my bling for the next planned cruise, in September 2022 (egad, where did 2020 go) I see it didn’t charge my card this time.

[TheBigIsland BC]

4 hours ago, nreeder said:

Our Mediallion orders were cancelled by Princess and refund went to credit card automatically.  I didn’t have to do anything.

Norm

 

[TheBigIsland BC]

Thanks!