Insurance refund

[TheSweetPotatoQueen]

We were booked on one of the canceled Jewel cruises. Everything but the insurance was refunded/FCC except for the Vacation Protection Plan Insurance. Called RC and they do not handle it, gave me a link to submit a claim. After submitting booking ID/date said our info couldn’t be found. When RC canceled this cruise we were originally told that the insurance would be refunded. I’m totally confused as to why it isn’t refunded on a cruise I did not cancel. Help.

[Joseph2017China]

Insurance is a different product than the cruise.  It's a third party

[Cruiser_1977]

Hope this link helps...Arch Insurance Solutions