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Cruise Vacation Planner - has this always been a thing?

TouchstoneFeste

By TouchstoneFeste,
in Cunard Line

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TouchstoneFeste

TouchstoneFeste

Posted
Posted

We did a transatlantic in May and enjoyed it so much we decided to do it again next May. I booked last Friday using the phone number on the US web site. I found I had made a minor error in the booking and called again on Monday to correct it.

 

Yesterday, five days later, I was surprised to receive a phone message and an email from a California-based Cunard Cruise Vacation Planner, giving me a direct phone number and extension and an email address for the planner (not a generalized customer service email address).

 

We didn't get such a contact last time. Is this the norm for repeat passengers? Could it be related to our having "issues" that needed to be corrected?

 

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