Passenger's Bill of Rights published by U.S.D.o.T.

[willoL]

I read in the paper today that a Passenger's Bill of Rights was being published by the U.S. government. It's available in PDF form from this Department of Transportation website.

https://www.transportation.gov/briefing-room/dot-announces-first-ever-bill-rights-passengers-disabilities-calls-airlines-seat

 

There aren't any new laws or regulations, but this document does clarify for an average person what rights s/he has when flying in the USA. It's something we can print out and carry with us.

 

I have written to an airline when I was treated poorly once entirely due to my invisible disability. Only when I threatened to report it via the official mechanism for violating the Air Carrier Access Act--a submission to the airline's Complaint Resolution Official (CRO)--was my complaint taken seriously. As I told that airline: my only request was for the flight attendant to be educated to protect the next person from being denied their rights and made to feel ashamed and humiliated.

 

I wish I didn't need to be educated on this topic, but I am glad that I had the resources to get a resolution.

508_Airline_Passengers_with_Disabilities_Bill_of_Rights_07072022_ADA.pdf